Assistant Reservations Manager/Senior Reservations Executive

7 days ago


Singapore Park Regis Singapore Full time

Reporting to the Revenue & Reservations Manager, the incumbent will be required to:

  • Handle guest telephone and email inquiries, and improve guest experience score.
  • Offer appropriate room types, price inclusions, upsell and handle price objections.
  • Ensure all reservations are thoroughly reviewed prior to guests arrival
  • Review daily reservation booked, reservation cancelled, and arrival report
  • Manage group block activities, e.g. cut-off dates, rooming lists, pick-up, wash, etc.
  • Track sales and promotions, and provide feedback to Sales & Marketing departments.
  • Manage departments roster, and guide team members in executing operational tasks.
  • Advocate Revenue Management culture across all hotel departments
  • Communicate rates, monitor call quality, and manage forecast, pick-up and actual revenue data.
  • Promote working culture around the brands five core values of Ownership, Excellence, Integrity, Empathy & The Art of Fun.

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