Reservations Executive

2 weeks ago


Singapore MERCURE SINGAPORE BUGIS Full time

Responsibilities:

  • Reporting directly to the Assistant Reservations Manager, the Reservations.
Executive is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.

  • Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations.
  • Assists in maximizing the hotel's occupancy potential, whilst protecting the hotel's business mix.
  • Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.

Requirements:

  • Secondary education
  • A positive and keen to learn attitude
  • Passion to deliver exceptional levels of guest services
  • Able to multitask and detail oriented
  • Good interpersonal and communications skills
  • Able to work shift, weekends and public holidays
  • Knowledge of Opera system will be added advantage.

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