Reservations Supervisor

2 weeks ago


Singapore HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA Full time

JOB OVERVIEW

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Promote the products and services using and suggestive selling techniques Holiday Inn Express.
  • Prepare and execute action plans to increase reservation sales and associated business.
  • Record special billing arrangements for individuals, groups and conventions.
  • Liaise with Director of Sales, Room Division Manager or Finance Manager for all reservations requiring credit approval.

People:

  • Liaise with Director of Sales on all reservations and work closely with Revenue Team for optimization of ADR and occupancy.
  • Attend sales events, meetings and training sessions as required.

Guest Experience:

  • Promote the Hotel's (and IHG generally) products and services.
  • Maintain a high level of product and service knowledge about all IHG Hotels in your region.
  • Develop and maintain a regular pattern of reservations.
  • Accept wait list reservations.
  • Maintain knowledge of special rates/ offers/ promotions.

Responsible Business:

  • Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Log security incidents and accidents in accordance with hotel requirements.

WHAT WE NEED FROM YOU

Accountability:

  • Create and manage group bookings and ensure details are input into system.
  • Process amendments to reservations such as extensions, early departures, special guest requests, etc.
  • Manage "no show" reservations by investigation and recording of same.
  • Monitor reservation levels and inform Director of Sales, hotel team of current and future occupancy rates.
  • Prepare reservation sales reports.
  • Ensure inventory is balanced minimum 3 times a day and forward 10 days
  • Reply to all guest enquiries on Online travel agent platforms.
  • Ensure all bookings flow through and interfaced with hotel systems.
  • Maintain filing systems (manual and electronic) and management of data base.

Qualifications and Requirements:

  • Degree/Diploma in Hotel Management or Business Administration or equivalent
  • 2 years' related experience including some supervisory training
  • A positive and keen to learn attitude
  • Must be proficient in written and spoken English and with good communication skills


  • Singapore COMO Hotels and Resorts Full time

    COMO Metropolitan SingaporeProperty:COMO Metropolitan SingaporePosition:Reservations Supervisor***Base Location:SingaporeDepartment:Sales and MarketingReporting to:Cluster Revenue ManagerJob Summary:Overall responsibility for the Reservations Supervisor to assist with the day-to-day running of the Reservation Department of COMO Metropolitan Singapore....

  • Reservations Agent

    2 weeks ago


    Singapore Mondrian Singapore Duxton Full time

    What do we expect from you?Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing...


  • Singapore Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo ReservationsUbicación JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-Management Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de...


  • Singapore Marriott International, Inc Full time

    **Numéro de l'Emploi** **Catégorie d'Emploi** Reservations**Lieu** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore AFFICHER SUR LA CARTE**Horaire** Full-Time**Situé à distance ?** N**Mutation?** N**Type de Poste** Non-ManagementQUALIFICATIONS RECOMMANDÉESNiveau d'études: Diplôme d'études secondaires ou...


  • Singapore Marriott Full time

    Job Number Job Category ReservationsLocation JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees....


  • Singapore Marriott International Full time

    Job Number Job Category ReservationsLocation JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new...


  • Singapore GRANMIL HOLDINGS PTE LTD Full time

    Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify...

  • restaurant supervisor

    2 months ago


    Singapore COTE KOREAN STEAKHOUSE Full time

    Job Summary:Restaurant Supervisors are dynamic service professionals responsible for all aspects of the customer experience at the table. In addition to hellos & goodbyes, menu sales, table maintenance, and general cleanliness and organization of the restaurant, they have a greater responsibility to build strong, regular relationships with our customers by...


  • Singapore CAPELLA HOTEL, SINGAPORE Full time

    Position OverviewThe Supervisor, Capella Culturist will be responsible to assist the Manager to oversee the Culturists team in assisting every guest with Dining, Transportation, Entertainment, Events, Tours, Directions and requests or any other needs.The RoleA. Perform Front Office Operations**- Maintain complete knowledge and understanding of Hotel's and...


  • Singapore CONCENTRATE MANUFACTURING (SINGAPORE) PTE. LTD. Full time

    The QC Supervisor role manages Analytical & Packaging labs in Concentrate operations. The primary purposes of the role are to ensure Quality Control processes and policies are established in all labs as per PGCS requirements, responsible for day-to-day quality management, issues resolution and continual improvements through collaboration with Supply Chain...

  • Supervisor (F&b)

    2 weeks ago


    Singapore CHAPTER ONE (F&B) PTE. LTD. Full time

    Responsibilities Assist in training of new employees as well as the continuous training of existing staff Assist manager in overseeing the front of house operations. Assist manager in reservations of the day & event management. Maintain highquality food & service standards. Lead staff to do the same. Respond to customer complaints quickly, inform managers...

  • Front Desk Supervisor

    2 weeks ago


    Singapore JEWEL CHANGI AIRPORT HOTEL PTE. LTD. Full time

    The Front Office Supervisor (Mission Control Supervisor) will be responsible for ensuring operational efficiency and seamless service delivery to all Front Office and F&B areas.Main Responsibilities Perform checkin, checkout and room change procedures, and ensure all data are entered accurately into the systems. Ensuring guests requests are being followed up...

  • Senior Supervisor

    2 weeks ago


    Singapore BMS GLOBAL MARKETING PTE. LTD. Full time

    Roles & ResponsibilitiesReporting directly to the Director/General Manager, will take full responsibility of the Sales and Marketing functions of the Company.Working closely with the New Development team, Engineering and Finance on new opportunities.In order to be successful in this role, you will need to have excellent communication skills and a passion for...


  • Singapore SSG HOTELS PTE. LTD. Full time

    **An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio Hotel...

  • Diver/dive Supervisor

    2 weeks ago


    Singapore BLUEWHALE TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities: Brief all divers on the operational & contingency plans and procedures to be followed during the diving operation. Maintain safety of dive team and ensure that the diving operation is carried out from dive site equipped to deal with emergencies as per diving operation manual. Oversee diving operations to ensure that their execution...


  • Singapore SSG HOTELS PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio Hotel (opening end 2022,...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Details:Duration: 1 Year Contract Working Locations: Tanah Merah Ferry Terminal Working Hours: Monday – Friday (7am – 3.45pm / 8.45am – 5pm) Saturday, Sunday & Public Holiday (7am – 11am)Responsibilities:To meet and assist golfers in TMFT on their way to Golf Course. Coordinate with Marketing, GRO and Golf Operation teams...

  • Cafe Supervisor

    2 weeks ago


    Singapore THE HAPPY WOODS PTE. LTD. Full time

    This job is for spilt shift job and with sales target.- recruiting, training and supervising staff- agreeing and managing budgets- planning menus- ensuring compliance with licensing, hygiene and health and safety legislation/guidelines- promoting and marketing the business- overseeing stock levels- ordering supplies- producing staff rotas- handling customer...


  • Singapore Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...


  • Singapore JointHire Singapore Pte Ltd Full time

    Job Title: Restaurant SupervisorIndustry: Food & Beverage / Catering / RestaurantSalary:SGDLocation: Central, SingaporeAbout Company:Our client is a newly opened restaurant located in a 4-star hotel at Central of Singapore. With head chef from Tokyo, Japan, they are offering wonderful Japanese and French fusion cuisine. Ensuring the smooth operation of the...