Call Center Agent

2 weeks ago


Singapore ELITEZ & ASSOCIATES PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

  • Industry: Healthcare
  • Location: Jurong East
  • Employment type: 4-month contract (25 Aug Dec 2024)
  • Working hours: 8.30 am - 6 pm (Mon-Thurs); 8.30 am pm (Fri)

Job Responsibilities:

  • Deliver excellent customer service to callers by understanding caller's needs
  • Provide timely, accurate and appropriate information and assistance to address caller's enquiries
  • Book or reschedule appointments based on the caller's request
  • Handle any other hotline administrative functions such as handling emails, referral requests and emergency activation
  • Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

  • Minimum Diploma in any discipline
  • Preferably 1 to 2 years experience in the healthcare industry, contact centre environment and/or service-related industry
  • Able to communicate, read, and write fluently
  • Pleasant and cheerful personality with good interpersonal skills
  • Able to adapt to fast fast-paced working environment
  • Computer literate and good typing skills
  • Able to multi-task and work in a stressful environment

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Registration No: R

Tell employers what skills you have

Customer Service Skills
CRM
Ability to Multitask
Healthcare Industry
Customer Service Oriented
Able To Multitask
Microsoft Office
Interpersonal Skills
Healthcare
Administration
Pressure
Microsoft Word
Customer Service
Customer Service Experience
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