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Call Center Officer

3 months ago

Singapore Capzen Technologies Full time

Job Description - Call Center Officer

Roles and Responsibilities:

  • Deliver personalized service over the telephone to customers in call centre on banking products,accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers' needs and provide appropriate solutions and attention
  • Identify crosssell opportunities during customer interaction
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
  • Solicit customers' feedback and identify problem trends for improvement actions

Job Type:
Contract

Contract length: 12 months

Salary:
$2, $3,800.00 per month

Schedule:

  • Shift system

Experience:

  • Call center (preferred)