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KY11 - Outbound Call Center Representative

2 months ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and customer-focused Outbound Call Center Representative to join our team at THE SUPREME HR ADVISORY PTE. LTD. as a KY11 - Outbound Call Center Representative.

Key Responsibilities:
  • Payment Processing: Handle inbound calls related to hospital bill payments and make outbound calls to follow up on payment status.
  • Receivables Management: Manage patient receivables and provide billing information to patients.
  • Customer Service: Provide general customer service duties, handle patient enquiries, and respond to customer complaints.
  • Statement of Accounts: Send statements of accounts to patients and ensure timely payment.
Requirements:
  • Customer Service Skills: Excellent customer service skills with the ability to handle customer complaints and provide solutions.
  • Communication Skills: Strong communication skills with the ability to articulate complex information to patients.
  • Technical Skills: Proficient in Microsoft Office and other relevant software.
  • Team Player: Ability to work effectively in a team environment and provide support to colleagues.
What We Offer:
  • Competitive Salary: A competitive salary range of $2000 - $2800.
  • Working Hours: Monday to Friday, 9AM - 6PM.
  • Location: Bukit Merah Central.