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Call Center Representative

2 months ago

Singapore ADECCO PERSONNEL PTE LTD Full time
About the Role

ADECCO PERSONNEL PTE LTD is seeking a highly motivated and results-driven Call Center Representative to join our team in the insurance sales department. As a Call Center Representative, you will be responsible for delivering sales targets and meeting campaign key performance indicators (KPIs) which includes sales targets, call quality and operational standards.

Key Responsibilities
  • Conduct telemarketing calls to promote General Insurance products with clear product knowledge and references to existing and prospective customers.
  • Identify opportunities to cross-sell and up-sell insurance products.
  • Convert leads provided by the company to sales through telemarketing activities.
  • Ensure all call activities are conducted with full adherence to regulations and in line with Quality Assurance standards.
  • Update customer information in the database.
Requirements
  • Minimum GCE 'O' level.
  • Prior experience working in telemarketing or sales function and/or the financial services sector is preferred.
  • Insurance Certificate in General Insurance (BCP, PGI, HI) will be an added advantage.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.