Guest Services Officer

2 weeks ago

Singapore Hilton Full time

A Guest Services Officer - Fitness Clubis responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience while promoting the facilities and ensuring compliance with health and safety regulations.


What will I be doing?


As a Guest Services Officer - Fitness Club, you are responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience.

A Guest Services Officer - Fitness Club will also be required to schedule adequate staff coverage.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Knowledgeable about the products and services offered in the Fitness Centre and Spa
  • Manage all financial transactions (credit cards and cash) and general administration at the reception
  • Handle issuance of towels and locker keys and minimize loss of items
  • Handle sales of health and retail items offered at the reception
  • Solicit feedback from guests to share with Fitness Club Manager
  • Ensure that Fitness Centre Members and Guests receive efficient, friendly, consistent, and personalized service
  • Ensure the safety of Team Member, Fitness Centre Members and Guests at all times
  • Ensure cleanliness of the Fitness Club, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
  • Coordinate with the Pool Bar team to provide assistance on agreed level of service at the pool (including the serving of ice water and cold towels on arrival)
  • Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning

What are we looking for?


A Guest Services Officer - Fitness Club serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Relevant, current, and valid qualifications
  • Strong customer awareness and focus
  • Excellent interpersonal skills and the ability to communicate with Members and Guests
  • Good knowledge of uptodate approaches to health and fitness
  • High level of personal hygiene and grooming standards
  • Positive attitude
  • Passion for health and fitness
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in fitness industry
  • Experience in personal training
  • Knowledge of diet and nutrition

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

  • Guest Service Officer

    1 month ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...

  • Guest Services Officer

    2 weeks ago

    Singapore RL SHAN PTE. LTD. Full time

    Job Title: Front Desk Coordinator at a Leading Hospitality CompanyRoles & Responsibilities:Carry out various Front Desk duties such as efficient check-in and check-out processes, guest profile maintenance, and credit checks following company protocols.Update room bookings, manage guest confirmations, and handle any necessary changes or cancellations.Handle...

  • Guest Service Officer

    2 weeks ago

    Singapore NOVOTEL SINGAPORE ON KITCHENER Full time

    The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...

  • Guest Service Officer

    1 month ago

    Singapore NOVOTEL SINGAPORE ON KITCHENER Full time

    The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...

  • Guest Services Officer

    2 weeks ago

    Singapore Shangri-La Hotels Full time

    Shangri-La SingaporeAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We're obsessed with customer experience, and we're looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled...

  • Guest Services Officer

    2 weeks ago

    Singapore 8 ON CLAYMORE Full time

    Job Highlights: Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work**Job Description Responsible for greeting every guest upon arrival Prepare documents and keys required for registration Register arriving guests and assign rooms Process guests' departures, calculate charges and receive payments Make, confirm, cancel and change...

  • Guest Services Officer

    4 weeks ago

    Singapore SHANGRI-LA HOTEL LIMITED Full time

    Roles & ResponsibilitiesAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our...

  • Guest Services Officer

    1 month ago

    Singapore SHANGRI-LA HOTEL LIMITED Full time

    Roles & ResponsibilitiesAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our...

  • Guest Services Officer

    2 weeks ago

    Singapore RL SHAN PTE. LTD. Full time

    Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...

  • Guest Service Officer

    3 months ago

    Singapore GRAND MERCURE ROXY HOTEL Full time

    Roles & ResponsibilitiesDuties and Responsibilities· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests’ check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with...

  • Guest Service Officer

    1 month ago

    Singapore Plaza Premium Lounge Singapore Ptd Ltd Full time

    Walk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PMThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel and the Lounge to the guest throughout all stages of their stay....

  • Guest Service Officer

    4 weeks ago

    Singapore Plaza Premium Lounge Singapore Ptd Ltd Full time

    Walk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PMThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel and the Lounge to the guest throughout all stages of their stay....

  • Guest Service Officer

    2 weeks ago

    Singapore Plaza Premium Lounge Singapore Ptd Ltd Full time

    Walk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PMThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel and the Lounge to the guest throughout all stages of their stay....

  • Guest Services Officer

    2 months ago

    Singapore ARCADIA HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Perform check-in and check-out for hotel guest. Attend to guest’s needs and enquires. Handle cashiering duties. Handle guest reservation using Opera system. To provide an excellent level of service to all guest and ensure overall guest satisfaction. Handle other adhoc duties assigned.Requirements: Minimum...

  • Guest Service Officer

    1 month ago

    Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a full time Guest Service Officer to join our Hotel.Job Description Performing Check-in or Check-out for hotel guests. Register guests collecting necessary information (e.g. contact details and exact dates of their stay). Handling of cash transactions. Performing credit card transactions. Performs any other job...

  • Guest Service Officer

    2 months ago

    Singapore SEACARE HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:· Performs and coordinates guest check in upon arrival and check out during departure.· Daily maintenance of documentations and updating of property management system efficiently.· Work closely with internal departments to ensure smooth-flowing of operations.· Ensure that all guest complaints and inquiries are...

  • Guest Service Agent/officer

    2 weeks ago

    Singapore Pan Pacific Hotels Group Full time

    SingaporePan Pacific SingaporeRoomsJob Grade:Full-TimeBased on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we...

  • Guest Service Officer

    2 months ago

    Singapore ORCHID HOTEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob Duties Responsible to assist guests in check-in/check-out process. Provide information and assistance to all guests, and maintain excellent services to them. To assist in dealing with guests' complaints in an effective and courteous manner. Thoroughly understand and adhere to proper credit and cash handling policies and...

  • Guest Service Officer

    1 month ago

    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities: Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the...

  • Guest Services Officer

    1 month ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeedJob Responsibilities:Welcoming guests upon their arrival at the...