![Shangri-La Hotels](https://media.trabajo.org/img/noimg.jpg)
Guest Services Officer
2 weeks ago
At Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We're obsessed with customer experience, and we're looking for someone who feels the same.
It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled guests' requests with promptness and efficiency and delight our guests and internal stakeholders in every single interaction.
If you have a good eye for detail, enjoy meeting people, love keeping up to date with local and hotel events, we might just have the role for you If you see yourself as a directorial genius with a can-do attitude who can simply go the extra mile just to put a smile on our guests' faces, then we'd love to have you as part of our Shangri-La family.
Key Responsibilities:
To have knowledge of the operational systems of the Front Desk and Guest Relations operations and related areas
Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
Drives customer delight and retention by being a role model in delighting guests in every single interaction.
Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required.Handles all guests' requests or inquiries promptly and efficiently.
Requirements:
Diploma/certificate in hotel management studies
Minimum 1 years working experience in the Front Office of a 200+ room, four/five star international hotel or related guest contact, service industry.
Passion for delivering exceptional guest service and creating memorable experiences.What's in it for you?
A fun and supportive work environment
Career progression with international work opportunities
Daily meals
Competitive remunerations, rewards & recognition
Transportation benefits
Flexible benefits
Join our team at Shangri-La Singapore and be part of a dedicated group committed to delivering moments of joy and hospitality.
To apply, please submit your resume and a cover letter showcasing your relevant experience and your enthusiasm for the Guest Services/ Relations Officer role.
-
Guest Services Officer
2 weeks ago
Singapore Hilton Full timeA Guest Services Officer - Fitness Clubis responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience while promoting the facilities and ensuring compliance with health and safety regulations.What will I be doing?As a Guest Services Officer - Fitness Club, you are responsible for conducting fitness programs...
-
Guest Services Officer
2 weeks ago
Singapore RL SHAN PTE. LTD. Full timeJob Title: Front Desk Coordinator at a Leading Hospitality CompanyRoles & Responsibilities:Carry out various Front Desk duties such as efficient check-in and check-out processes, guest profile maintenance, and credit checks following company protocols.Update room bookings, manage guest confirmations, and handle any necessary changes or cancellations.Handle...
-
Guest Service Officer
2 weeks ago
Singapore NOVOTEL SINGAPORE ON KITCHENER Full timeThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...
-
Guest Service Officer
1 month ago
Singapore NOVOTEL SINGAPORE ON KITCHENER Full timeThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...
-
Guest Services Officer
2 weeks ago
Singapore 8 ON CLAYMORE Full timeJob Highlights: Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work**Job Description Responsible for greeting every guest upon arrival Prepare documents and keys required for registration Register arriving guests and assign rooms Process guests' departures, calculate charges and receive payments Make, confirm, cancel and change...
-
Guest Services Officer
2 weeks ago
Singapore RL SHAN PTE. LTD. Full timePerform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...
-
Guest Service Officer
2 weeks ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeWalk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PMThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel and the Lounge to the guest throughout all stages of their stay....
-
Guest Service Officer
4 weeks ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeWalk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PMThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel and the Lounge to the guest throughout all stages of their stay....
-
Guest Service Agent/officer
2 weeks ago
Singapore Pan Pacific Hotels Group Full timeSingaporePan Pacific SingaporeRoomsJob Grade:Full-TimeBased on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we...
-
Guest Services Officer
4 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeWe are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeedJob Responsibilities:Welcoming guests upon their arrival at the...
-
Guest Service Officer
2 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeWe are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed _Responsibilities: Welcoming guests upon their arrival at the hotel...
-
Guest Services Officer
2 weeks ago
Singapore RL SHAN PTE. LTD. Full timeJob responsibilities: Perform all Front Deskrelated duties including but not limited to prompt and efficient checkin and checkout of guests, credit checks, guest folio checks, and guest profile maintenance professionally in accordance with the company's policies and procedures. Create and accurately update new room bookings in the system, send out guest...
-
Guest Service Officer
2 months ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeJob Description:Work closely with the Residence Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests, and enquiries.Provide courteous and efficient service.Ensure that all telephone calls are handled promptly within three rings.Handle cashiering functions and adhere to the residence's...
-
Guest Services Officer
2 weeks ago
Singapore THOMSON MEDICAL PTE. LTD. Full time**Job Description: The Guest Services Officer is responsible to present a welcoming and knowledgeable experience to patients and customers at the Information Counter and in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times,...
-
Hotel Guest Service Officer
2 weeks ago
Central Singapore One Vogue Pte Ltd Full timeJob Responsibilities: Greet and welcome guests to the hotel in a professional and friendly manner. Process guest checkins and checkouts in an efficient and accurate manner. Respond to guest inquiries and complaints in a prompt and courteous manner, resolving issues to the guest's satisfaction. Accurately input guest information, reservation amendments, and...
-
Guest Service Officer/Executive
7 days ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay. Responsibilities:• Register guests and to assigns rooms, accommodating special...
-
Guest Services Officer
2 weeks ago
Singapore Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of...
-
Guest Service Officer/Executive
7 days ago
Singapore Plaza Premium Lounge Singapore Ptd Ltd Full timeThe Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay. Responsibilities:• Register guests and to assigns rooms, accommodating special...
-
Guest Service Officer
4 weeks ago
Singapore Marriott Full timeAdditional Information Agent-Guest Services-LeadJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARY DUTIES AND RESPONSIBILITIES Register hotel guest into the system with...
-
Guest Services Officer
2 weeks ago
Singapore NTUC CLUB Full timeHandling Guests & Members with general enquiries of NTUC membership registration and amentities at Downtown East Handling all telephone enquiries Handling of Tenants Promotions Handling of Feedbacks & Compliants from Guests Load of complimentary items to Guest Assist in developing action plans in organizing delight programs/initiatives to delight guests at...