Guest Service Officer

4 weeks ago


Singapore Plaza Premium Lounge Singapore Ptd Ltd Full time
Walk-in interviews for applicants shortlisted will be conducted at the Jobs & Skills Discovery Fest held at Bedok Town Square from 25 May May 2024, 10 AM - 8 PM

The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel and the Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures.

Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Job Descriptions:

  • Greet, receive and bid farewell guests in the front reception counter.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Process guest check- in and outs.
  • Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
  • Assist guests with their Hotel/Lounge Facilities.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
  • Maintains the cleanliness and neatness of the front desk area.
  • Reports any unusual occurrences or requests to the manager or superior.
  • Any ad-hoc tasks assigned by the superior and the management.


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