Guest Services Officer

2 weeks ago


Singapore 8 ON CLAYMORE Full time

Job Highlights:

  • Meal allowance provided
  • Attractive packages
  • Bonus & AWS provided
  • 5 days Shift Work
**Job Description

  • Responsible for greeting every guest upon arrival
  • Prepare documents and keys required for registration
  • Register arriving guests and assign rooms
  • Process guests' departures, calculate charges and receive payments
  • Make, confirm, cancel and change reservations
  • Promptly and courteously attend to telephone calls and text messages, directing as appropriate
  • Provide information on hotel facilities and services
  • Concierge services including booking activities, dining reservations and transport
  • Provide detailed information about points of interest in the area
  • Arrange services required for guests with special needs
  • Ensure guest special requests are efficiently completed
  • Provide direction to guests requiring guidance and offering any further assistance, as required
  • Other related duties as assigned by the Front Office leadership team


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