Guest Service Officer
1 month ago
The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel and the Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures.
Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Job Descriptions:- Greet, receive and bid farewell guests in the front reception counter.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Process guest check- in and outs.
- Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
- Assist guests with their Hotel/Lounge Facilities.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
- Maintains the cleanliness and neatness of the front desk area.
- Reports any unusual occurrences or requests to the manager or superior.
- Any ad-hoc tasks assigned by the superior and the management.
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Guest Services Officer
2 weeks ago
Singapore Hilton Full timeA Guest Services Officer - Fitness Clubis responsible for conducting fitness programs and assessments to deliver an excellent Guest and Member experience while promoting the facilities and ensuring compliance with health and safety regulations.What will I be doing?As a Guest Services Officer - Fitness Club, you are responsible for conducting fitness programs...
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Guest Service Officer
1 month ago
Singapore BEVERLY HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...
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Guest Services Officer
2 weeks ago
Singapore RL SHAN PTE. LTD. Full timeJob Title: Front Desk Coordinator at a Leading Hospitality CompanyRoles & Responsibilities:Carry out various Front Desk duties such as efficient check-in and check-out processes, guest profile maintenance, and credit checks following company protocols.Update room bookings, manage guest confirmations, and handle any necessary changes or cancellations.Handle...
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Guest Service Officer
1 month ago
Singapore NOVOTEL SINGAPORE ON KITCHENER Full timeThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...
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Guest Service Officer
2 weeks ago
Singapore NOVOTEL SINGAPORE ON KITCHENER Full timeThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageTo ensure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...
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Guest Services Officer
2 weeks ago
Singapore Shangri-La Hotels Full timeShangri-La SingaporeAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We're obsessed with customer experience, and we're looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled...
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Guest Services Officer
2 weeks ago
Singapore 8 ON CLAYMORE Full timeJob Highlights: Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work**Job Description Responsible for greeting every guest upon arrival Prepare documents and keys required for registration Register arriving guests and assign rooms Process guests' departures, calculate charges and receive payments Make, confirm, cancel and change...
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Guest Services Officer
4 weeks ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeRoles & ResponsibilitiesAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our...
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Guest Services Officer
1 month ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeRoles & ResponsibilitiesAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our...
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Guest Services Officer
2 weeks ago
Singapore RL SHAN PTE. LTD. Full timePerform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...
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Guest Service Officer
3 months ago
Singapore GRAND MERCURE ROXY HOTEL Full timeRoles & ResponsibilitiesDuties and Responsibilities· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests’ check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with...
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Guest Services Officer
2 months ago
Singapore ARCADIA HOTEL MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Perform check-in and check-out for hotel guest. Attend to guest’s needs and enquires. Handle cashiering duties. Handle guest reservation using Opera system. To provide an excellent level of service to all guest and ensure overall guest satisfaction. Handle other adhoc duties assigned.Requirements: Minimum...
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Guest Service Officer
1 month ago
Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a full time Guest Service Officer to join our Hotel.Job Description Performing Check-in or Check-out for hotel guests. Register guests collecting necessary information (e.g. contact details and exact dates of their stay). Handling of cash transactions. Performing credit card transactions. Performs any other job...
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Guest Service Officer
2 months ago
Singapore SEACARE HOSPITALITY PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:· Performs and coordinates guest check in upon arrival and check out during departure.· Daily maintenance of documentations and updating of property management system efficiently.· Work closely with internal departments to ensure smooth-flowing of operations.· Ensure that all guest complaints and inquiries are...
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Guest Service Agent/officer
2 weeks ago
Singapore Pan Pacific Hotels Group Full timeSingaporePan Pacific SingaporeRoomsJob Grade:Full-TimeBased on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we...
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Guest Service Officer
2 months ago
Singapore ORCHID HOTEL PRIVATE LIMITED Full timeRoles & ResponsibilitiesJob Duties Responsible to assist guests in check-in/check-out process. Provide information and assistance to all guests, and maintain excellent services to them. To assist in dealing with guests' complaints in an effective and courteous manner. Thoroughly understand and adhere to proper credit and cash handling policies and...
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Guest Service Officer
1 month ago
Singapore NSK HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities: Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the...
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Guest Services Officer
4 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeWe are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeedJob Responsibilities:Welcoming guests upon their arrival at the...
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Guest Services Officer
1 month ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeWe are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeedJob Responsibilities:Welcoming guests upon their arrival at the...
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Guest Service Officer
2 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeWe are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed _Responsibilities: Welcoming guests upon their arrival at the hotel...