Desktop Lead

2 weeks ago


Singapore Rapsys Technologies Full time
Manage and coordinate Desktop related activities in Agency as Desktop Lead

  • To lead and manage the team responsible for delivery of Technical support services.
  • To ensure that the assigned teams to the various clients' site deliver the performance
of services as agreed in the contract and meet/exceed the committed SLA which
includes customer satisfaction.

  • Lead a team of onsite engineers and act as single point of contact for the service
delivery in the area such as given below but not limited to

  • Attend client service review meetings with key focuses on SLA performance reports
and service improvement recommendations.

  • Ensure client expectations are met/exceeded with quality and profitable services
performed to the agreed SLA

  • Resolve and update incidents with in SLA and also update stakeholders for P1 cases
  • Update KB with solution provided.

Salary:
$3, $3,500.00 per month

Schedule:

  • Monday to Friday

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