![ITCAN PTE. LIMITED](https://media.trabajo.org/img/noimg.jpg)
Desktop Team Lead
4 weeks ago
TEAM LEAD
The Desktop Team Lead is responsible for leading and managing a team of desktop support engineers, ensuring efficient and effective delivery of desktop support services to end-users. They provide technical guidance, oversee service delivery, and handle escalated incidents. With a strong focus on customer satisfaction, the Desktop Team Lead collaborates with other IT teams, drives process improvements, and communicates effectively with stakeholders. Their expertise in desktop support and leadership skills contribute to the team's success in delivering high-quality service and optimizing desktop support operations.
JOB Description
- Lead and manage a team of Desktop support engineers, providing guidance, support, and mentorship.
- Plan, coordinate, and prioritize team activities to ensure timely and effective resolution of desktop support requests and incidents.
- Serve as the primary point of contact for escalated technical issues and complex problem resolution.
- Develop and maintain desktop SOPs and documentation.
- Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
- Monitor and report on Service Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
- Conduct regular team meetings to communicate updates, provide training and knowledge sharing, and foster a positive team culture.
- Participate in hiring and onboarding activities, including conducting interviews, and training new team members.
- Evaluate team members' performance, provide feedback, and support their professional development through coaching and training opportunities.
- Stay up to date with industry trends, emerging technologies, and best practices in desktop support and service management.
Tell employers what skills you have
Troubleshooting
Troubleshooting operating system
Troubleshooting client issues
Hardware
Ticketing
Service Management
Laptops
Active Directory
Computer Hardware
Service Level
Mentorship
Inventory Management
Vendor Management
Problem Management
Team Management
Team Lead
Customer Satisfaction
Team Leader
Incident Management
Service Delivery
-
Desktop Team Lead
2 weeks ago
Singapore JOBSTER PRIVATE LTD. Full timeLead and manage a team of desktop support technicians, providing guidance, coaching, and mentorship. Set performance goals and objectives for the team, conducting regular performance evaluations and providing constructive feedback. Coordinate and prioritize work assignments, ensuring timely and effective resolution of desktop support requests. Ensure...
-
Desktop Team lead
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Title: Desktop Team lead / EUC ConsultantPrimary PurposeThe EUC Consultant collaborates with teams, drives process improvements, and communicates effectively with stakeholders. They provide leadership in desktop support and serve as the expert for specific products, applications, or domains.ResponsibilitiesMentor and support team...
-
Desktop Transition SME/ Team Lead
1 month ago
Singapore Singtel Group Full timeAre you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more....
-
Desktop Team lead
1 month ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Title: Desktop Team lead / EUC ConsultantPrimary PurposeThe EUC Consultant collaborates with teams, drives process improvements, and communicates effectively with stakeholders. They provide leadership in desktop support and serve as the expert for specific products, applications, or domains.Responsibilities Mentor and support...
-
Desktop Support Team Lead
3 months ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesInstall, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office路 Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers路 Provide user data and application recovery路 Use diagnostic tools to troubleshoot...
-
Desktop Support Lead
2 weeks ago
Singapore NCS Full timeDesktop Support Lead:Date:2 Jul 2023Location: Singapore, SingaporeCompany:Singtel GroupAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and...
-
Desktop Lead
2 weeks ago
Singapore Rapsys Technologies Full timeManage and coordinate Desktop related activities in Agency as Desktop Lead To lead and manage the team responsible for delivery of Technical support services. To ensure that the assigned teams to the various clients' site deliver the performanceof services as agreed in the contract and meet/exceed the committed SLA whichincludes customer satisfaction. Lead a...
-
Desktop Engineering Lead
4 weeks ago
Singapore TECHEDGE-SOLUTION PRIVATE LIMITED Full timeRoles & ResponsibilitiesAs a Desktop Engineering Lead, your role involves overseeing the design, implementation, and management of desktop environments to ensure they are efficient, secure, and aligned with the organization's needs.### Key Responsibilities1. Strategy and Planning:- Develop and implement desktop engineering strategies that align with business...
-
Desktop Engineering Lead
2 weeks ago
Singapore TECHEDGE-SOLUTION PRIVATE LIMITED Full timeRoles & ResponsibilitiesAs a Desktop Engineering Lead, your role involves overseeing the design, implementation, and management of desktop environments to ensure they are efficient, secure, and aligned with the organization's needs.### Key Responsibilities1. Strategy and Planning:Develop and implement desktop engineering strategies that align with business...
-
Desktop Support
1 month ago
Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full timeRoles & ResponsibilitiesTitle : Desktop Support -Assistant Team LeadDuration : PermanentLocation : Alexandra HospitalWorking days : 5.5 Days(24*7 on Call Support)Responsibilities• Able to handle premium users (VVIP);• Able to manage Site Operation;• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;• Oversee...
-
Desktop Engineer Lead
2 months ago
Singapore ITCONNECTUS PTE. LTD. Full timeRoles & ResponsibilitiesDesktop Engineer Min 1+ years as Desktop Engineer Lead. Handled min 4+ Team members Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide...
-
Desktop Engineer Lead
4 weeks ago
Singapore ITCONNECTUS PTE. LTD. Full timeRoles & ResponsibilitiesDesktop Engineer Min 1+ years as Desktop Engineer Lead. Handled min 4+ Team members Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide...
-
Desktop Engineer
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated Liaise with support vendors for maintenance,...
-
IT Desktop Engineer Lead
2 weeks ago
Singapore CIMB BANK BERHAD Full timeJob Purpose: To manage desktop team and to oversee the daytoday desktop operations. To plan, manage and administrate Wintel server and relevant infra services in an enterprise systems environment.Responsibilites:Desktop Team Lead Role Manage and rollout of EUC (computers) operating system's security & nonsecurity patches Manage and rollout of hardening...
-
Desktop Team Lead
2 weeks ago
Singapore ITCAN Pte Ltd Full timeLead, Manage and Provide onsite EUCD supportIncident and problem resolution of EUCD stationsAdministration and Configuration of EUCD devicesEnd User Device Hardening and LockdownHandle laptop Re-imaging incidentsMoving PCs and Devices within same premisesGuide users on data backup and transferSupport Secure Email usersOn-site support for engineers facing...
-
Team Lead Desktop Support Engineer
2 months ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated Liaise with support vendors for maintenance,...
-
IT Support Team Lead
2 months ago
Singapore NCS PTE. LTD. Full timeRoles & Responsibilities Manage the IT Support and staff to provide 1st level technical support; Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work. Act as a further escalation point for unresolved or escalated cases. Take on a wider customer service role and promote...
-
Lead / Senior Desktop Engineer
2 weeks ago
Singapore ITCAN Pte Ltd Full timeLead, Support and Provide onsite EUCD support Incident and problem resolution of EUCD stations Administration and Configuration of EUCD devices End User Device Hardening and Lockdown Handle laptop Reimaging incidents Moving PCs and Devices within same premises Network Access Control (NAC) related issue Guide users on data backup and transfer Onsite support...
-
Immediate job hiring- Senior Desktop Engineer
2 months ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated Liaise with support vendors for maintenance,...
-
Immediate job hiring- Senior Desktop Engineer
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements Perform troubleshooting for client platform related problems Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated Liaise with support vendors for maintenance,...