Training Operations Admin

2 weeks ago

Singapore BSI Full time
Great that you're thinking about a career with BSI

Purpose of the position

  • To manage, coordinate, administer and support the delivery of the training plan of both public and inhouse training events to budget.
  • To forward plan and execute scheduled events to BSI Training commercial best practice KPIs and standard of excellence for customer delivery
Key Responsibilities and Accountabilities

  • To manage, coordinate, administer, and support the delivery of the training plan of both public and inhouse training events to budget.
  • Manages administrative systems and procedures required to support the training business to ensure workloads are planned and the department runs efficiently and delivers to BSI's standards of customer excellence
  • Responsible for contracting and coordinating venues for training course delivery
  • Responsible for working with the Operations team & external resources to coordinate tutors to deliver training forward schedule
  • Work with the Training Business Manager to coordinate efforts between the sales, marketing and operations functions to ensure the Training business targets achieved
  • Manage the flow of documentation and correspondence of the department's complaints/compliments system
  • Monitor and continually improve the efficiency and effectiveness of all administrative processes
  • Ensure that all contractual relationships with key suppliers are maintained continually reviewed and improved in the interests of BSI and its customers
Knowledge, experience, and qualifications.

  • Excellent organizational skills to control their own workload and that of others
  • A logical and practical approach to problemsolving to deal with problems constructively and swiftly
  • Communicates well to inform, advise and persuade and has the confidence and ability to deal with a wide range of people and situations verbally and in writing, including highly confidential and sensitive material
  • Good written and verbal communication skills to produce, initiate and compose routine correspondence
  • Understands the values and benefits of teamwork and is able to provide support
  • Works on own initiative to manage a varied, often unpredictable, workload
  • Organizes and prioritizes own work and that of others in a pressurized environment with competing demands and tight deadlines
  • Develops, manages, and reviews office systems, especially those required to organize large amounts of paperwork and correspondence
  • Experienced in commercial operations management, preferably commercial events

Our Excellence Behaviours:
Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible.

If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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