Technical Consultant, End-user

2 weeks ago


Singapore ITCAN Pte Ltd Full time
The EUC Consultant collaborates with teams, drives process improvements, and communicates effectively with stakeholders.

Their expertise in desktop support and leadership skills contribute to the team's success in delivering high-quality service and identifying the opportunity to improve users' experience.


  • Serve as the primary point of contact for escalated service recovery issues and complex problem resolution.
  • Develop and maintain SOPs and documentation.
  • Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of support services with overall IT strategies and initiatives.
  • Monitor and report on Service Level Agreement related to desktop support service levels, team productivity, and customer satisfaction.
  • Conduct regular team meetings to communicate updates, provide training and knowledge sharing, and foster a positive team culture.
  • Participate in hiring and onboarding activities, including conducting interviews, and training new team members.

Job Types:
Full-time, Contract, Permanent

Work Location:
In person

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