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Information Technology – IT End User Computing Specialist
2 weeks ago
Roles & Responsibilities
The position entails joining the IT Infrastructure team at SIA Group.
Main Responsibilities
- Oversee and upkeep Microsoft services such as Active Directory, Azure AD, Intune, and O365, ensuring optimal and secure operation following cyber security best practices.
- Collaborate with internal stakeholders and external partners to efficiently handle Infrastructure projects, ensuring timely and within-budget completion.
- Tackle technical issues related to end-user computing, covering both hardware and software components, minimizing downtime and enhancing user experience.
- Create and maintain technical documentation including user guides and training materials, ensuring alignment with the latest security standards.
- Supervise a team of End User Computing (EUC) field engineers, fostering a collaborative environment and identifying skill development opportunities.
- Work closely with IT colleagues and other departments to ensure smooth IT service delivery, fostering effective communication and collaboration.
- Stay updated on emerging technologies and industry trends, evaluating and implementing new solutions to enhance EUC services.
- Coordinate with vendors and service providers to address issues promptly and ensure efficient service delivery.
- Provide exceptional customer service and support internal clients with EUC-related matters.
Please note: Assignments may involve subsidiary projects within SIA Group and may require office-based work.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proficiency in Microsoft Active Directory, Azure, O365, and Intune with 3+ years of hands-on experience.
- Preferred certification: Microsoft associate or expert, and experience as Microsoft TAC engineer.
- Leadership experience in IT teams is advantageous.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills, able to convey technical concepts to non-technical users.
Vendor Relationships, Technical Documentation, Budget Management, Troubleshooting, Azure, Hardware, Cyber Security, Data Center, Interpersonal Skills, Active Directory, Customer Service Excellence, User Experience Enhancement, Knowledge Management, Information Technology, System Deployment
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