Essencemediacom Senior Business Operations Director

1 week ago

Singapore EssenceMediaCom Full time

About the role


As a Senior Operations Director, you will report into the regional VP of Operations, and be accountable for the strategic and day-to-day leadership of client operations for one of WPPs biggest global clients.

Leading a team across APAC, and partnering with Client Services, you will be expected to:

  • Support the management of
    financial performance of the client for EssenceMediacom, maintaining visibility and advising on actions to ensure financial gain is balanced with client and employee satisfaction
  • Lead the successful
    delivery of work across our APAC markets, by ensuring work is effectively planned, effort is carefully project managed, barriers to delivery are overcome and risks are proactively managed
  • Champion the use of the agency's ways of working, and strive for their continual improvement, to drive
    operational effectiveness and work quality within all teams and practices.

Some of the things we'd like you to do:
Supporting Financial Performance

  • Oversee the development of clear scopes of work and commercial proposals:
  • Partner with Client Services to understand client needs
  • Partner with Product Leadership and Resource Management to translate client needs into a scope of work, and build a clear understanding of work effort to deliver it
  • Ensure assumptions made during the estimation of effort is clearly documented and reflected in the scope of work
  • Partner with Finance and Client Service to ensure level of effort is accurately translated into a commercial proposal that is approved by appropriate agency leadership
  • Maintain visibility of financial performance to drive future recommendations:
  • Partner with Resource Management and Finance to ensure resource utilisation and financial performance is accurately reported to Client Services and agency leadership
  • Make ongoing recommendations to Client Service as to how they can manage work to meet financial targets
  • Help maintain an accurate view of client demand and forecast financial performance:
  • Combine historical scope and financial performance with the most recent client context shared by Client Services to prepare estimates of future client needs and financial performance to advise on decisions
  • Ensure Resource Management maintain visibility of future resource needs, and Finance of future financial performance
  • Help optimize resourcing against fluctuating client needs:
  • Work with Resource Management to identify ways to leverage different resourcing solutions [including permanent, freelancing, offshoring and outsourcing] to best match resourcing to fluctuating resource needs to ensure we can deliver the work on time and to expectations while optimizing financial performance
  • Support the generation of incremental revenue:
  • Identify areas of service that are out of scope, and work with Client Services to develop compelling proposals for cross-sell or upsell opportunities
Leading the Delivery of Work

  • Play a leadership role in the onboarding of new teams, ensuring they are set up for operational success from the outset
  • Develop, coach and manage Project/Operations managers to:
  • Translate scopes of work into effective project plans that will ensure we meet client expectations on time and on budget.
  • Partner with Resource Management to ensure appropriate resource is identified to execute the plan, and to resolve resource challenges along the way
  • Give Client Services leadership visibility of the necessary Client's and Partner Agency's obligations to meet the plan, and help them set appropriate expectations and hold them to account
  • Coordinate efforts across the crossfunctional team, including the successful use of daily huddles to maintain context and drive decisions, and breakout sessions to overcome challenges
  • Maintain an uptodate view of progress against plan, working with them to get effort back on track if behind plan, and escalating to Client Services for input where appropriate
  • Continually identify potential risks, helping them to overcome those with low to medium impact and taking direct accountability for highimpact risks, escalating to Client Service and agency leadership where appropriate
  • Work with the Client Directors to ensure successful client billing within your portfolio
  • Educate the team on clientbyclient service expectations, and coach them on ways to better manage their work to scope
  • Support Client Services by inspiring the crossfunctional team to effectively collaborate and communicate in a truly integrated way
  • Work closely with clients to present commercials, manage operational challenges and oversee the ways of working to align with client goals.
Driving Operational Effectiveness

  • Ensure crossfunctional teams are holding regular washups, which lead to actionable recommendations that are implemented to improve the way they work together
  • Monitor how Process and Quality Standards are being adhered to, championing their use, resolving barri

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