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IT Service

1 month ago

Singapore HONG YE GROUP PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

1. User Support

  • Provide Onsite technical support for software, hardware, and network issues.
  • Respond to IT support tickets, emails, and calls, ensuring timely issue resolution.
  • Assist users with Microsoft 365, email configurations, VPN access, and business applications.
  • Maintain IT documentation, FAQs, and training materials for end-users.

2. System & Network Troubleshooting

  • Diagnose and resolve hardware, software, and network connectivity issues.Manage and support Windows, Mac, and Linux devices in the workplace.
  • Assist in setting up and maintaining printers, scanners, VoIP phones, and other peripherals.
  • Conduct preventive maintenance and ensure optimal system performance.

3. IT Security & Compliance

  • Ensure that all devices are equipped with antivirus, EDR, and endpoint protection.
  • Assist in Active Directory management (creating, modifying, and deactivating accounts).
  • Monitor security alerts and vulnerabilities and escalate critical issues.
  • Support IT security policies related to ISO 27001 compliance.

4. Asset & Software Management

  • Maintain an inventory of IT assets, including laptops, desktops, and software licensesAssist with software installations, updates, and patches.
  • Monitor IT hardware performance and recommend upgrades when needed.

5. Vendor & Third-Party Coordination

  • Work with external vendors and service providers for IT solutions and warranty claims.
  • Coordinate hardware repairs, software licensing, and IT service agreements.

6. Project Support & IT Improvements

  • Assist in IT infrastructure upgrades, cloud migrations, and iOT system solution deployments.
  • Support new technology rollouts and provide training for end-users.
  • Identify areas for automation and process improvement in IT service delivery.


Requirements

  • Diploma/Degree in Information Technology, Computer Science, or a related field.
  • 1-3 years of experience in IT support or a similar role.
  • Strong knowledge of Windows/Mac operating systems, networking, and IT infrastructure.
  • Hands-on experience with Active Directory, Office 365, and troubleshooting hardware/software issues.
  • Familiarity with network protocols, cybersecurity practices, and cloud services.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and interpersonal skills to support non-technical users.
  • Ability to prioritize tasks and manage multiple issues efficiently.
  • Experience with IT ticketing systems and remote support tools is a plus.

Tell employers what skills you have

Licensing
Mac
Troubleshooting
Hardware
Ability To Work Independently
Laptops
Inventory
Active Directory
ISO
Information Technology
Ticketing Systems
Networking
Operating Systems
Windows
VPN
Technical Support