IT Technician

Roles & Responsibilities

About Us:

At IT Block Pte Ltd, we pride ourselves on being a dynamic IT services provider in Singapore, known for our innovative approach and commitment to excellence. We're seeking an experienced IT professional equally comfortable with traditional on-site technical support and modern cloud-based system administration.

Position Overview:

This role is designed for a multi-skilled technician who thrives under pressure and is passionate about hands-on technical work and cloud infrastructure management. You'll support a wide range of technologies—from Microsoft 365 and Azure Active Directory to AWS and Google Workspace—while also handling physical IT tasks and ensuring robust cybersecurity measures.

Key Responsibilities:

• Cloud & Software Administration: Manage the Microsoft 365 admin portal, including Entra IDs, Purview, Intune, and Exchange.
  Oversee Azure Active Directory, ensuring secure and efficient user management.
  Administer Windows Server environments, including software configuration and maintenance.
  Maintain and update comprehensive technical documentation.
  
• Cloud Infrastructure & Web Services: Administer AWS Console services, managing S3 buckets, EC2 instances, and domain configurations.
  Support Google Workspace administration for seamless collaboration.
  Manage DNS records and website hosting environments.
  
• Endpoint & Device Management: Oversee Threatdown Malwarebytes EDR for endpoint protection.
  Utilize MDM solutions such as ManageEngine and Intune for mobile device management.
  
• Physical IT & Network Infrastructure: Rack and unrack servers, ensuring optimal physical organization.
  Crimp RJ45 cables (up to Cat6a) and work with fiber cables to maintain reliable network connections.
  Configure and manage hardware firewalls to safeguard network integrity.
  Utilize command-line tools, including Terminal and PowerShell, for system troubleshooting and automation.
  Support various Linux distributions (Ubuntu, CentOS, RedHat) in a multi-platform environment.
  
• General IT Support: Provide exceptional technical support and troubleshooting to clients remotely and on-site.
  Exhibit strong customer service skills and manage client expectations effectively.
  Work independently, including from home, while maintaining excellent communication with team members.
  

Essential Qualifications:

• Diploma or degree in IT, Computer Science, or a related field.
• Demonstrated experience administering Microsoft 365, Azure Active Directory, Windows Server, AWS, and Google Workspace.
• Proficient with command-line interfaces (Terminal and PowerShell) and familiar with multiple Linux distributions.
• Hands-on expertise in physical IT tasks, such as server racking, cable crimping, and fiber cable handling.
• Excellent documentation and communication skills.
• Ability to work autonomously in a remote setting.
• A strong commitment to delivering exceptional customer service.

What We Offer:

• Work from home environment
• A competitive salary with clear growth opportunities.
• A dynamic, collaborative work environment that exposes you to a wide array of IT technologies.
• Continuous training and development will keep you at the forefront of industry advancements.
• A role that bridges traditional IT support and modern cloud-based services.

Our Ideal Candidate:

You are a tech-savvy professional with a knack for cloud systems and hands-on IT support. You excel under pressure, are meticulous in documentation, and are passionate about delivering outstanding customer service. Whether troubleshooting on-site or managing cloud platforms, you're ready to tackle challenges head-on and contribute to our innovative team.

Join Us:

We'd love to hear from you if you're eager to apply your diverse technical expertise in a role that combines cloud administration with traditional IT support. Take the next step in your career and join IT Block Pte Ltd—where your skills drive our success.

Tell employers what skills you have

Technical Documentation
Troubleshooting
Web Services
Azure
Hardware
Ubuntu
Active Directory
Administration
User Management
Windows Server
RedHat
System Administration
DNS
Linux
Technical Support

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