Ops Accounts Servicing Officer

2 weeks ago


Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Roles & Responsibilities

Job description

As an Operations Department, we embrace and reinforce the strong culture that is built up in Bank. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology , managing operational risks & strongly collaborating with our business partners in delivering excellent service to our customers.

Job Purpose:

The role of R&M Officer (Processing) role is to perform and ensure timely and accurate set-up/maintenance of customers' profiles in e-banking platforms.

Job Expectations:

· To ensure that cut off times and SLAs of various products are met

· To ensure 100% accuracy and quality in tasks performed

· Ensure handling of enquiries and updating of statuses of cases are timely and accurate.

Job Scope:

· Set up and maintain profiles of customers in various ebanking systems in accordance to forms submitted

· Perform tagging of users as authorisers/administrators in system when required.

· Handle enquiries & follow up

· Update tracking spreadsheets

· Perform Live verification of systems

· Any other duties assigned in the course of work or rotation of duties

Requirements:

· University graduate

· Good communication skills

· Good team player

· Able to work independently, fast and accurate

· Basic knowledge of PC and internet security

· Microsoft word, access & excel skills

Work location: East

Duration: 6 months contract

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd's PDPA and e2i PDPA.

Tell employers what skills you have

Microsoft Office
Customer Experience
Multitasking Skills
Credit Cards
Compliance
Attention to Detail
Operating Systems
Excel
Operational Risk
Unsecured Personal Loans
technical verification
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