Account Servicing Officer

1 week ago


Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Handle operation matters related to Unsecured Lending which covers Financial and non-Financial services. Collaborate with various stakeholders in the Bank to improve customer experience.

Responsibilities
Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems
Toggle between different systems to perform pre-processing and data entries
Establish and maintain effective relationship and partnership with key stakeholders
Ensure all requests are processed within specified Service standard, timely and accurately
Handle operational issues and provide escalation to management team
Review & update system reports on daily, weekly and monthly basis
Challenge status quo and execute changes in an effective manner
Take initiative & ownership of all cases handled and follow up on resolutions closely
Ensure process compliance with credit policy and operational risk policies
Review and improve standards/procedures/framework for ensuring optimal customer experience

Requirement:
Meticulous individual with an eye for details
Demonstrate good written and verbal communication skills
Proficient in Microsoft Office especially Microsoft Power Point, Excel
Solid organizational skills including attention to detail and multitasking skills

BH 9576

Regards,

Lini

Recruitment Consultant

R22108463

Tell employers what skills you have

Microsoft Office
Advertising
Social Media
Multitasking Skills
Hope
Attention to Detail
French
Administrative Support
Excel
Wellbeing
Able To Work Independently
Data Visualization
Customer Journeys

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