Digital Product Manager

2 weeks ago

Singapore OCTOBER IT SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Title: Digitalization Product & Customer Service Manager (Startup Founder-Like Role)

Location: Singapore, may need to travel to China and other Asian countries if required
Job Type: Full-Time
Company: October IT Services Pte Ltd


October IT Services Pte Ltd is an innovative AI implementation company that specializes in cutting-edge computer vision, workflow automation, and digital managed services for businesses across various industries. Our mission is to empower companies by streamlining their workflows, optimizing infrastructure, and reducing ERP costs, all while enhancing labour skills and operational efficiency.

We provide a comprehensive, one-stop-shop solution, integrating everything from CRM systems to accounting platforms, helping businesses achieve seamless operational workflows. By combining AI-driven technologies with expert services, we enable our clients to achieve remarkable efficiency improvements and cost savings.

Our expertise lies in computer vision and workflow automation, allowing us to deliver innovative solutions tailored to each client’s unique needs. We are committed to revolutionizing the way businesses operate, helping them transition into the future of work with smarter processes, better resource management, and optimized performance.

Whether you’re looking to automate routine tasks, improve data insights, or enhance overall operational efficiency, October IT Services Pte Ltd is your trusted partner in digital transformation.


We are seeking an exceptional candidate with strong digitalization product and customer service management skills to join our rapidly growing startup. This is an exciting opportunity to work closely with the founder, embody a founder-like mentality, and transition into a senior leadership role.

Key Responsibilities:
  • Product & Service Management: Own and manage the product roadmap, technical support, service delivery, and customer experience.
  • Marketing & Operations: Oversee marketing initiatives, operational workflows, and service management, including after-sales support.
  • Technical Support & Implementation: Lead eCommerce platforms (WordPress/WooCommerce, Shopify) and ensure smooth operation of online stores, payment systems, and fulfilment processes.
  • Workflow & Automation: Leverage tools like RPA, workflow automation, and ERP platforms to streamline processes and improve customer experience.
  • Analytics & Reporting: Track and analyze key performance metrics, and use data insights to drive decisions.
  • Content Creation & Social Media Management: Create and post content on social media platforms like Instagram, LinkedIn, and other relevant channels.
  • AI & LLMs: Set up and utilize AI tools and large language models (LLMs) for business optimization and prompt engineering.
  • Accounting Support: Assist in understanding and managing accounting processes, support the company's SaaS accounting software, and train partners on usage.
  • Demo & Presentation: Manage product demos and prepare presentations for stakeholders.
Requirements:
  • Experience: At least 2 years of relevant working experience or 3 years of pertinent internships in SMB and international retail, F&B, tech-driven trade, or supply chain.
  • Technical Skills: Strong experience with WordPress/WooCommerce and Shopify.
    Expertise in eCommerce orders, payment systems, and fulfilment processes.
    Proficient in analytics, with a data-driven mindset.
    Automation experience, such as RPA, workflow automation, and ERP for CRM and other business functions.
    Familiar with social media marketing (Instagram, LinkedIn) and content creation.
    Knowledge of AI and LLM models, including setup and prompt engineering for business applications.
  • Educational Background: Polytechnic diploma, Bachelor's, or Master's degree in Business, Computer Science, or a relevant field.
  • Factory Automation: Experience with factory automation would be a plus but is not required.
What We Offer:
  • Dynamic Role: As part of a fast-growing startup, you will have the opportunity to wear multiple hats and build skills across different domains (marketing, service, tech, etc.).
  • Growth Potential: This role is designed to evolve into a senior leadership position as you gain experience and contribute to the company's success.
  • Collaborative Environment: Work directly with the founder and key leadership members to influence the company’s strategy and operations.

If you're looking for a fast-paced, entrepreneurial environment where you can make a significant impact and grow into a leadership role, we encourage you to apply


Tell employers what skills you have

CRM
Business Optimization
Factory
Managed Services
Customer Experience
Online Payments
Service Management
Customer Service Management
ERP
Social Media Management
Computer Vision
Accounting
SaaS
Resource Management
Customer Service
Service Delivery
Technical Support

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