Guest Services Executive

2 days ago


Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full time
Roles & Responsibilities

Job Description:


· Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.

· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.

· Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

· Manage concierge desk with enquiries and luggage assistance when required.

· Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arranging of guest amenities.

· Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.

· Maintain the required level of inventory on Guest amenities.

· Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.

· Project a professional image and manner with an emphasis on hospitality and Guest service.

· Solicit and provide feedback to the Guest Services Manager on guest comments.

· Comply with Hotel security, fire regulations and all health and safety legislation.

· Undertake tasks as instructed by the Manager on duty.

· Managing lobby, perform meet and greet and bid farewell for VIPs

· Serve your role and team in an environmentally conscious manner.

· Coach new Guest Services Agent / Executive on role and responsibilities.

· Manage VIP Group arrival and departure.

· Manage aircrew arrival and departure.


Requirement:

· Speak good English and second language desired.

· Good working knowledge of Hotel’s PMS and related software

· Able to response in replying guest email professionally

· Able to work shifts and on weekends and Public holiday


Tell employers what skills you have

Front Office
Communication
Dependable Team Player
Microsoft Office
Active Team Player
Inventory
VIP
Customer Service
Directing
Hospitality

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