See more Collapse

Guest Relations Agent

1 month ago

Singapore Marriott Full time

Job Number 24091085

Job Category Rooms & Guest Services Operations

Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in accordance to the Hotel’s standards and the Brand Standards.

JOB DUTIES AND RESPONSIBILITIES

  1. Supervise and control the activities of the Bellman and Doorman.

  2. Maintain the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to FOM / AFOM / DM.

  3. Perform daily Concierge and Bell Service duties which includes, but not limited to:

· Welcoming and greeting guests with a smile and positive attitude,

· Providing hotel guests with information about local attractions,

· Providing hotel guests with reservations-making at restaurants and attractions,

· Providing hotel guests with information about services and facilities of hotel,

· Assisting hotel guests with ground transportation arrangements,

· Liaising with transport vendor in case of discrepancies,

· Escort arriving and departing guests in a pleasant and respectful manner,

· Delivery of packages and luggage for internal and external guests,

· Maintains short-term and long-term luggage storage,

· Reviewing daily movement logs for abnormalities,

· Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism,

· Reviewing the local events and happenings in the city and sharing internally and with guests.

  1. Ensure all storage items are recorded, and tags are issued accordingly.

  2. Attend daily briefing and 15 minutes training.

  3. Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.

  4. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

  5. Ensure function sheet displayed on notice board is updated.

  6. Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.

  7. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.

  8. Understand the hotel’s safety features and procedures.

  9. Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.

  10. Maintain effective service in line with the Hotel’s Corporate Image

· Company’s Grooming Standard

· Standard Operation Procedures

· Departmental Policies

· Corporate Policies

  1. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and

policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any

discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and

resource materials; and maintain cleanliness of workstation at all times.

  1. To ensure and follow established procedures and compliance as per LSOP guidelines.

  2. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • Minimum qualification of GCE 'N' level

  • Have at least 1 year of experience in handling Senior Bellman / Bellman position.

  • General knowledge of SIngapore city.

  • Great communication & interpersonal skills.

  • Great teamwork.

  • Able to start work within short notice period.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

We have other current jobs related to this field that you can find below

  • Guest Relation Agent/ Officer

    2 weeks ago

    Singapore AM RECRUITMENT PTE. LTD. Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our client's team as a Guest Relations Agent/ Officer (Call Centre). In this role, you will play a crucial part in ensuring the smooth operation of daily tasks and delivering exceptional service to their guests.Responsibilities: Address guest inquiries and requests promptly...

  • Guest Relations Agent

    2 weeks ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Relations employee must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.How your day looks like? Have knowledge of...

  • Guest Relations Agent

    2 weeks ago

    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    JOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott's Six Principles of Hospitality are practised all the time.JOB RESPONSIBILITIES Assist...

  • Guest Relations Agent

    2 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYAssist GROs and FO Managers to ensure that daily operations are run smoothly. Ensure all guests have an efficient...

  • Guest Relations Agent

    2 weeks ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...

  • Guest Relations Agent

    4 weeks ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...

  • Guest Relations Agent

    2 weeks ago

    Singapore ICONIC LOCATIONS SINGAPORE PTE. LTD. Full time

    To be the "brand ambassador" for the venue as first point of contact for all guests. Manage lobby reception duties. Promptly answers incoming calls to attend to phone inquiries. Ensuring all reservations are confirmed Updating guests seating becomes unavailable due to weather or other circumstance Maintains crowd control (especially during rainy weather)....

  • Guest Services Agent

    2 weeks ago

    Singapore NEW PARK PROPERTY PTE. LTD. Full time

    The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external...

  • Guest Service Agent/officer

    2 weeks ago

    Singapore Pan Pacific Hotels Group Full time

    SingaporePan Pacific SingaporeRoomsJob Grade:Full-TimeBased on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we...

  • Guest Relations Agent/officer

    2 weeks ago

    Singapore AM RECRUITMENT PTE. LTD. Full time

    Responsibility: Greet guests upon arrival and provide a warm and friendly welcome. Assist guests with checkin and checkout process, ensuring all necessary information is obtained. Address guest concerns and escalate issues to the appropriate departments, ensuring timely resolution. Performing cashiering duties Maintain accurate records, including guest...

  • Guest Experience Agent

    2 weeks ago

    Singapore Holiday Inn Express Full time

    Guest Services Agent are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in the hotel and are...

  • Guest Services Agent

    2 weeks ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express , you will be tasked to:Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions....

  • Vip Guest Relations Agent

    2 weeks ago

    Singapore TIPSY BIRD PTE. LTD. Full time

    Tipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Crafting experiences is what drives us at Tipsy Collective, we do so with carefully curated elements through Live Entertainment, Gourmet Food and Premium Drinks. More importantly, each...

  • Guest Relations Executive

    2 weeks ago

    Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time

    Job DescriptionsAbout Garibaldi Italian Restaurant & Bar: Garibaldi Italian Restaurant & Bar is a renowned, fine dining establishment that has been serving authentic Italian cuisine in Singapore since 2003. With a commitment to delivering an exceptional dining experience, we are seeking a dedicated and passionate Office-Based Reservation Agent / Guest...

  • Guest Service Agent

    4 weeks ago

    Singapore Link Hotel Singapore Pte Ltd Full time

    Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.Process...

  • Guest Services Agent

    2 weeks ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express, you will be tasked to: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile...

  • Guest Service Agent

    4 weeks ago

    Singapore Link Hotel Singapore Pte Ltd Full time

    Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay. Key Responsibilities: Check-In/Check-Out: Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and...

  • Guest Services Agent

    2 weeks ago

    Singapore Holiday Inn Full time

    At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand, you're more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an...

  • Guest Relations Officer

    2 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYWork closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the...

  • Guest Relations

    4 weeks ago

    Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full time

    Are you a people person with a knack for creating memorable experiences? We are looking for friendly and outgoing individuals to join our team as Guest Relations (Host/Hostess) at Dempsey.Position: Guest Relations (Host/Hostess)Location: DempseyWorking Hours: 5 Days, 44 Hours + Fantastic BenefitsWhy Join Us?Work in a vibrant and welcoming...