Specialist, Call Center

Roles & ResponsibilitiesDescription Job location: Jalan Buroh 12 months contract with 1 month of completion bonus Company Transport at multiple MRT stations 5 day work week (Monday-Friday, 8.30am-5.30pm) No shift work DKSH is a certified Great Place to Work!Job summary Handle sales orders, customer and client enquiries/complaints. Provide high...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

We are looking for a highly motivated individual with call centre experienceAdecco is partnering our client, a leading bankThe Talent:Minimum GCE O-Level graduates with 1-2 years of call center experience.Able to commit to 44 hours per week (5.5 days of work)Job DescriptionProvide first call resolution to users who called into our hotline which is public...

Responsibilities :Answering help desk telephones and email, and responding to basic customer inquiriesAssisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issuesAbility to resolver/refer complex technical problems through defined escalation processIdentify, evaluate and priorities customer's...

Roles & ResponsibilitiesTo consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery•To ensure accuracy and compliant for all customers’ requests•To successfully cross-buy the Bank’s products and services•To successfully migrate customers to Bank’s digital platform by understanding customers’...

Responsibilities. Analyze call center data to generate valuable insights to predict customer trends.. Track key quality metrics for improvement strategies.. Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.. Make recommendations on process and policy improvements from reports. Review agents' conversations across...

DescriptionJob location: Jalan Buroh12 months contract with 1 month of completion bonusCompany Transport at multiple MRT stations5 day work week (Monday-Friday, 8.30am-5.30pm)No shift workDKSH is a certified Great Place to Work!Job summaryHandle sales orders, customer and client enquiries/complaints.Provide high service levels to the respective customers and...

Cold Call SpecialistLynn Aesthetic was established since 1986.We aare a professional beauty and wellness com[any providing Facial, Slimming and Therapeutic massage services.Cold call customer to secured service bookingCustomer service dutiesReception dutiesReminder callInvoicingDay end sales settlementWilling to work in a very challenging...

Sincere Healthcare Group is seeking for Patient Experience Associate (Mandarin Speaking) to join our dynamic team in Singapore.Duties and ResponsibilitiesPatient Fronting Responsibilities Be the welcoming face of our specialist center, greeting and assisting patients with warmth and professionalism.Proactively engage with patients, providing assistance,...

ResponsibilityManage daily operations of the centre Supervise call agents and take care of the scheduling of roster Prepare department reports and statistics submission Handle customer feedbacks and complaints Conduct staff training Conduct regular staff performance review and audit checks Participate in improvement projects RequirementMinimum Diploma in any...

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer ExperiencesFollow-up on all outstanding incidents/casesLogged all calls reported into the case management systemMaintains and accurately update customer's enquiry, problem and...

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

Roles & ResponsibilitiesSincere Healthcare Group is seeking for Patient Experience Associate (Mandarin Speaking) to join our dynamic team in Singapore.Duties and ResponsibilitiesPatient Fronting Responsibilities Be the welcoming face of our specialist center, greeting and assisting patients with warmth and professionalism. Proactively engage with...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats...

The mission of the Call Center Manager (CCM) is to meet and exceed our client's expectations through a strong and consistent day-to-day communication with the Client and effective coordination with internal teams to achieve client deliverables. By building a long-term partnership with all clients, the Head of Business will identify opportunities for growth...

Roles & Responsibilities· Bachelor’s Degree or equivalent· Serves as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues· Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards· Conducts necessary analyses...

Roles & ResponsibilitiesJob Industry:Market Research1. JOB DESCRIPTIONTele Agent (Audit) (Non sales related) Job Description & Requirements:Roles & ResponsibilitiesThis position does research related to the aduit and compliance SOP required for each calls. Manage key events, and adminstrative matters relating to clearing the audit. You will be expose to...

Job Industry:Market Research1. JOB DESCRIPTIONTele Agent (Audit) (Non sales related) Job Description & Requirements:Roles & ResponsibilitiesThis position does research related to the aduit and compliance SOP required for each calls. Manage key events, and adminstrative matters relating to clearing the audit. You will be expose to various aspects of a project...

2 years Quality auditing experience in a call center environmentHas a clear understanding of Call Center's quality framework and methodology.Excellent interpersonal and communication skills.The job requires Multilingual skills -Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to...

Job Title: Operations and Call Center ExecutiveLocation: Singapore Job Type: Full-TimeJob Description:We are seeking a motivated and detail-oriented Operations and Call Center Executive to join our dynamic team at UGKS LIMOUSINE. This role is crucial for ensuring the smooth operation of our airport transfer limousine services and providing exceptional...