Call Centre Service Specialist

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats...

About Child Protection Specialist Centre (CPSC):We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing...

About Child Protection Specialist Centre (CPSC):We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing...

About Child Protection Specialist Centre (CPSC):We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing...

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in...

About Child Protection Specialist Centre (CPSC):We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing...

5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller's concerns and provide resolutions- Deploy relevant personnel to site to look into the...

Description5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:- Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller’s concerns and provide resolutions- Deploy relevant personnel to site to look...

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients' feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will...

Responsibilities:Handle customers' queries (via telephone / email) escalated from Call CentreHandle queries from walk-in customersHandle first level troubleshooting with regard to the Internet e-servicesEscalating complex queries for superior's interventionEngaging customer in change management campaignsSuggest improvements arising from feedbacks or...

One of our clients whose office is in science park is looking for a customer service office(Call Centre) for a 12 months contractKey AccountabilitiesAchievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)Achievement and maintenance of customer satisfactionJob Responsibilities & DutiesAttend and respond...

Job Responsibilities:Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and servicesRespond to customers' queries and concerns with the aim of achieving first call resolutionsatisfactorilyDepending on the projects assigned, candidates may be required to perform cross...

Key Responsibilities:Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company's service standards and quality objectivesResolve customers' enquiries, complaints and feedbackAssist with membership enrollment processProvide remote technical assistance to customersManage outgoing...

Working environmentCall-centre environmentRequires to work on weekendsOff day on public holidaysOffice Hour, 8.00am - 5.30pmResponsibilitiesAttend to enquiries via incoming calls and emailProvide professional response when assisting customer's enquiresEnsure conversation with customer is following the standard operation procedureMaintain positive and helpful...

You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required. In addition, you will handle the feedbacks from patients and resolving service related...

Roles & ResponsibilitiesAs a Call Centre Agent, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you’ll mostly be: Handle all internal and external guest enquiries promptly with minimal delay,...

Roles & ResponsibilitiesJob Responsibilities: Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily Depending on the projects assigned, candidates may...

Roles & Responsibilities Responsible for call requests, call handling and coordination work. Customer service excellence Responsible for update and feedback to users Monitor and update the system File all documentation & record Any other tasks as assigned Job Requirements: Minimum GCE O Levels Able to communicate & write English 2 Years of...

Responsible for call requests, call handling and coordination work.Customer service excellenceResponsible for update and feedback to usersMonitor and update the systemFile all documentation & recordAny other tasks as assigned Job Requirements:Minimum GCE O LevelsAble to communicate & write English2 Years of Experience in call handling and preferably in...

As a Call Centre Supervisor, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct...