Guest Services Officer

Roles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...

Roles & ResponsibilitiesResponsibilities:· Performs and coordinates guest check in upon arrival and check out during departure.· Daily maintenance of documentations and updating of property management system efficiently.· Work closely with internal departments to ensure smooth-flowing of operations.· Ensure that all guest complaints and inquiries are...

Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.Ensure that the drive-in / driveway is...

We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeedJob Responsibilities:Welcoming guests upon their arrival at the...

Roles & ResponsibilitiesResponsibilities Handle and process incoming and outgoing calls. Provide information to guests on enquiries with regards to the services in the resort. Assist and follow up on calls, including coordination with different departments. Ensure all calls are handled promptly and professionally. Knowledge of Chinese dialect is...

Roles & ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department. Possess minimum G.C.E. "O" levels. Candidates with...

Roles & ResponsibilitiesJOB SUMMARYDUTIES AND RESPONSIBILITIES· Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures· Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or...

Roles & ResponsibilitiesAt Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our...

Roles & ResponsibilitiesBefore submitting your resume, kindly take note to include the following information or it will not be considered: Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.) Relevant experience and references (if available)The Sultan HotelFront Office Guest Service Officer (Full Time) 5-day work...

Roles & Responsibilities Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing. ...

Roles & Responsibilities Perform guests check in or check out according to hotel procedures and service standards. Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction. Perform cashiering and updating of guest records. Handles all incoming calls for guests or internal departments. Performs other related tasks.Job...

The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the Hotel & Lounge to the guest throughout all stages of their stay. Determinates a guest's reservation status and identifies their duration of stay. Responsibilities:• Register guests and to assigns rooms, accommodating special...

Roles & ResponsibilitiesJob Description Provide a warm welcome to guests with appropriate introduction. Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other...

Roles & ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department. Possess minimum G.C.E. "O" levels. Candidates with...

 We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!Job Responsibilities:- Welcoming guests upon their arrival at...

Roles & ResponsibilitiesMain Duties and ResponsibilitiesOur Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.Key Responsibilities Guest Service...

Roles & ResponsibilitiesJob Description Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments Develop a thorough knowledge of the room...

Roles & ResponsibilitiesJob Description: Assist with guests' check-ins and check-outs and verify guests' reservations Coordinate daily front office activities to ensure operational efficiency Maintain accurate room status information Monitor and facililate service responses to guests' requests to ensure timely and appropriate follow-up Monitor guests...

Greet and welcome guests upon arrival.Register guests into the computer, verifying reservation, address, and credit information.Responsible for checking in guests such as registering and assigning rooms to guests.Issues access card and escorts guest to their room.Manages guests' accounts and information availability in the system.Process guest's folios,...

Roles & ResponsibilitiesJOB SCOPEGuest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.JOB RESPONSIBILITIES1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.2. Assist in attending to guests check in and check out as and when needed when there is a...