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Guest Services Officer

2 months ago

Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD Full time
  • Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
  • Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
  • Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
  • Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
  • Deliver guests' correspondence and packages to rooms or wherever designated.
  • Ensure the workplace is clean and well maintained at all times.
  • Escort guests to their rooms, explaining the facilities of the hotel etc.
  • Assist in driveway as required.
  • To report on any loss and found item.
  • Any other duties within reasonable scope as assigned.

Job Requirements:

  • Prior experience in guest service and support operations would be an added advantage although training will be provided.
  • Ability to converse in basic English for interaction with guests / understanding guests' needs & request.
  • Able to maintain a friendly and positive demeanor.
  • A team player with the ability to work with minimum supervision.
  • Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
  • Able to adhere to standard operating procedures / policies on workplace safety.