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Guest Service Executive

3 months ago

Singapore Amara Singapore Full time
  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Responsible for checking in guests such as registering and assigning rooms to guests.
  • Issues access card and escorts guest to their room.
  • Manages guests' accounts and information availability in the system.
  • Process guest's folios, collects payment, deposit and to assists with currency exchange
  • Handles guest queries pertaining to facilities, services, and registration etc.
  • Handles and records guest comments and complaints, and refer issues to duty manager when necessary.
  • Responsible and accountable for handling and cash.

REQUIREMENTS:

  • Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.
  • Customer Oriented
  • Knowledge of Microsoft Office eg. MSWord and MS Excel.
  • Good coordination skills, meticulous, organized, neat and diligent.