Guest Services Officer
1 day ago
Job Description
- Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary
- Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments
- Develop a thorough knowledge of the room rates, room locations, types of rooms, and reception operations
- Must have thorough knowledge of the Resort’s facilities, hours of operations of Food & Beverage outlets, etc
- Promptly notify housekeeping of all check-outs, also inform housekeeping of late check-outs, early check-in, special requests and day use rooms
- Develop a working knowledge of the reservation operations, process current and future reservations. Know cancellation procedures and forfeitures
- Handle guest check-out efficiently and in a friendly professional manner
- Know cash handling procedures, file and post all charges to guest, master and city ledger accounts
- Answering phone enquiries
- Attending to guest feedback
Requirements
- Minimum N level education
- Minimum 1 year experience
- Computer literature
- Good communication and interpersonal skills
- A good team player
- Able to work 3 rotating shift duties including weekends and Public Holidays & able to stand for long hours
Tell employers what skills you have
Front Office
Microsoft Office
Oral Communication Skills
Room reservations
Quality Assurance
Housekeeping
Interpersonal Skills
Handle guest feedback
Phone Etiquette
Opera
Computer Literate
Team Player
Customer Service
Hospitality
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