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Lead, Retail

3 months ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

Job Responsibilities:Store Operations: •Ensure that revenue targets are achieved by conducting sales transactions and up selling of merchandises with at various retail stores•Provide excellent guest service and interacting positively with guests in a friendly and courteous manner•Maintain stock control, merchandise display, and perform stock replenishment with foresight in merchandise forecasting•Maintain good relations with vendors in the delivery and receiving of stocks•Ensure consistent housekeeping standards

Cashiering:•Manages cash register and responsible for opening/closing of POS system•Motivates team and ensures they are focused on customer service and merchandise up selling

Management:•Serves as the bridge between Team Members and Managers•Delegation of duties and maintain all facet of the zone operations in the store•Mentoring and coaching responsibilities for team members•Recognises and strives to meet both internal and external guest needs•Demonstrate efficient planning and manages priorities; anticipates and plans for future work needs•Generate new ideas that have a positive impact on work processes, products, services or businesses•Understand job responsibilities, demonstrate broad job and technical knowledge relating to the products/services, skills or methodology•Supports the Assistant Manager/Manager in all operational aspect

Job Requirements:•Minimum Secondary Education or equivalent•Minimum 2 years of supervisory skills in retail / F&B environment•Keen eye for detail – Guest profiles, Team Member’s behaviours/work progress•Able to lift heavy objects and stocks for replenishment•Able to be flexible with different roles in a shift•Able to work on selected weekends and public holidays •Ability to communicate effectively between Team, Management and Guests•Basic knowledge of visual merchandising•Fluency in a second language is advantageous