Customer Support Officer

2 weeks ago

Singapore PEOPLE PROFILERS PTE. LTD. Full time

Responsibilities

  • Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
  • Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
  • Work closely with internal teams to resolve customer issues and follow up as necessary.
  • Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
  • Assist with the preparation and invoicing of both local and export spare part orders.
  • Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
  • Maintain and manage the spare parts inventory.
  • Take on other duties and project work as assigned.

Requirements:

  • Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
  • Customer Service Oriented
  • Strong phone etiquette, comprehension, communication, and interpersonal skills.
  • Proficiency in MS Office
  • Familiarity with SAP is advantageous.
  • OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore .
Tel:

EA License Number: 02C4944
Registration Number: R

Posting Personnel: Ng Jwee Ken

Ref: L43RV55V

People Profilers Pte Ltd ("People Profilers") has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd ("e2i"), to extend the support of hiring beyond e2i's resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilers's PDPA and e2i's PDPA ( ).

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