Customer Support Officer

6 days ago

Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time

**Responsibilities**
- Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
- Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
- Prepare and submit quotations to customers promptly
- Prepare and submit documents required by customers in their respective management systems
- Proactively update customers on their order status and shipment schedules
- Maintain accurate and updated records of spare parts price lists for customers
- Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
- Prepare and submit documentation to assist customers with custom queries
- Work closely with internal teams to manage customers’ issues & solution implementation.

**Requirements**:

- Degree or Diploma holder with at least 3 years of relevant working experience
- Strong command of spoken and written English
- Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
- Possess a customer-centric mindset
- Meticulous & hardworking with strong organizational and analytical skills
- Good self-drive and self-discipline with mínimal supervision required and possess a 'Can Do' attitude
- High level of integrity and can be trusted in handling confidential information
- Able to work well in a team as well as being independent and pro-active
- Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
- Able to work after office hours when required
- Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
- Experience in managing multiple projects/engagements with short deadlines is an advantage
- Working hours: 8.30am - 5.30pm (Mon to Fri)

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