Customer Support Officer

4 weeks ago

Singapore RMA CONTRACTS PTE. LTD. Full time
Roles & Responsibilities

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8 weeks upon successful interview

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

  • Provide on-site support various teams within organization
  • Provide on-site frontline concierge service
  • Provide on-site support for room and AV/IT systems management
  • Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
  • Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
  • Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
  • Provide administrative support and content to drive the monthly promotion
  • Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
  • Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
  • Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

  • Singapore Citizen/Permanent Resident
  • Diploma in Business Management or relevant discipline
  • Strong service excellence mind-set
  • Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

  • Location: Hillview & Depot Road
  • Salary: $2,400 - $2,700
  • Performance Bonus
  • 18 Days Annual Leave
  • Duration: Contract until Jan 2029
  • Working hrs: Monday to Friday: 8.30am to 6.00pm

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."

Tell employers what skills you have

CRM
Microsoft Office
Middle Office
Listings
HTML
Vending
Drawing
Employee Relationship Management
Customer Relationship Management
Adaptability
Digital Marketing
AV
Team Lead
Administrative Support
Service Excellence
Sourcing

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