Retail Training Specialist

1 day ago

Singapore Quantum Leap Career Consultancy Full time
Retail Training Specialist (Luxury Segment)

Are you passionate about inspiring others, delivering impactful training, and shaping outstanding retail experiences? We are looking for a dynamic Retail Training Specialist to elevate the capabilities of boutique teams across the region. If you thrive in luxury retail environments and have a knack for coaching and knowledge-sharing, this opportunity is made for you.

What You'll Be Doing

  • Deliver Engaging Training Sessions
    Conduct refresher and mini-training workshops for internal and external boutique teams—both in-person and virtually. Your sessions will be interactive, personalized, and impactful.

  • On-the-Ground Coaching
    Regularly visit boutiques to observe team performance and offer hands-on coaching, helping staff to confidently apply new skills (e.g. service rituals, sales interactions).

  • Collaborate on Training Strategy
    Partner with the Training Manager to assess program effectiveness through feedback, results, and improvement initiatives.

  • Track & Report Progress
    Keep accurate training records, report on participant progress, and monitor completion rates to ensure excellence at every step.

  • Support Learning Operations
    Assist in the logistics and execution of training sessions and workshops. This includes scheduling, materials prep, and follow-up.

  • New Hire Onboarding Champion
    Lead orientation sessions, provide learning resources, and ensure smooth integration of new hires into boutique operations.

  • Quality Implementation Follow-up
    Support boutique teams in executing best practices from Quality Visits and help maintain consistent brand standards.

What You Bring

  • 5+ years of training experience in a retail or luxury retail environment

  • A Diploma or higher in Retail Management, Sales, or a related field

  • Strong presentation, coaching, and public speaking abilities

  • Excellent organizational and multitasking skills

  • Proficiency in Microsoft Office Suite (Excel & PowerPoint in particular)

  • Experience working across Southeast Asia markets is a plus

  • A collaborative, client-centric mindset with a drive for continuous improvement

  • Confidence in navigating boutique operations and building relationships with frontline teams

Why Join Us?

You'll be part of a forward-thinking retail organization that believes in growing people to grow the business. Here, your expertise in coaching and development will have a direct impact on the success and evolution of high-performing boutique teams.

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