retail training specialist, sea

4 weeks ago

Singapore CHRISTIAN BASSETT (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

RETAIL TRAINING SPECIALIST, SEA

About the job

Company Description

The present and future are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career

Job Description

  • Conduct refresher & mini training sessions for internal and external boutiques, either in-person or virtually, ensuring sessions are engaging and tailored to the participants' learning styles.
  • Regular boutique observations and provide coaching to help boutique team members apply new skills and knowledge to their roles (e.g., selling ceremony, etc.)
  • Work closely with the Training Manager to monitor and assess the success of training programs through feedback, assessments, and performance improvement.
  • Provide regular updates to the Training Manager on the progress of training initiatives, including timelines, participant attendance, and completion rates.
  • Maintain training records of internal employee training, certifications, and development progress.
  • Provide administrative and logistic support in the planning, preparations, and executions of training or workshops.
  • Follow up on Quality Visit implementation in the boutiques.
  • Organize and conduct orientation sessions for boutique new hire onboarding.
  • Coordinate with various departments to ensure that new hires receive the necessary information and learning resources.
  • Ensure that required e-learning topics and/or mandatory trainings are completed during their onboarding period.
  • Monitor the onboarding progress of the new hires to ensure that they are integrating well and be the go-to person to address any concerns or questions.

Qualifications

  • At least 5 years of retail training experience, preferably for a luxury brand.
  • Minimum diploma in retail management, sales, or a related field is preferred.
  • Strong organizational skills and ability to multi-task.
  • Strong presentation and public speaking skills.
  • Strong communication skills to deliver training.
  • Good in MS Office Suite, particularly Excel and PowerPoint.
  • Familiarity with SEA business operations is an advantage.
  • Ability to read and speak Mandarin is an advantage.
  • Able to work in a rapid and dynamic environment.
  • Positive attitude, optimistic nature, and eager to learn.
  • Client-centric mindset.
  • Expertise and know-how transmission.
  • Master the basics of boutique management.
  • Master the coaching relationship with the boutique managers and sales teams.
Tell employers what skills you have

Coaching
Ability to Multitask
Healthcare Industry
Presenter
Training set
Classroom
Group Training
Wealth
Digital Signal Processors
Team Training
Selling
Public Speaking
Field Training
Solution Selling
Employee Training
Training
Instructional Design
Professional Audio
Transmission
Training Delivery

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