Retail Training Specialist SEA

1 day ago


Singapore CHRISTIAN BASSETT (SINGAPORE) PTE. LTD. Full time
Christian Bassett is recruiting a Retail Training Specialist Southeast Asia for luxury retail company.
Responsibilities

• Deliver engaging refresher and mini training sessions for internal and external boutiques, both in-person and virtually, tailored to various learning styles.

• Conduct regular boutique visits to observe operations and provide on-the-ground coaching to reinforce application of training (e.g., selling ceremony, service standards).

• Collaborate with the Training Manager to assess the effectiveness of training initiatives through feedback, evaluations, and performance metrics.

• Provide consistent updates to the Training Manager on training progress, including attendance, completion rates, and key milestones.

• Maintain accurate records of employee training activities, certifications, and development achievements.

• Support training logistics and administration including planning, preparation, and execution of workshops and training sessions.

• Follow up on Quality Visit action plans to ensure timely and effective implementation in boutiques.

• Organize and facilitate orientation programs for new boutique hires, ensuring a smooth onboarding experience.

• Liaise with relevant departments to ensure new hires receive all essential information and resources.

• Track completion of mandatory e-learning and training modules during onboarding.

• Monitor new hire progress and serve as a point of contact for any onboarding-related queries or concerns.
Qualifications

• Minimum 5 years of experience in retail training, ideally within the luxury sector.

• Diploma in Retail Management, Sales, or a related field preferred.

• Excellent organizational and multitasking abilities.

• Strong presentation and public speaking skills.

• Effective communicator with a passion for developing others.

• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

• Familiarity with Southeast Asia (SEA) business operations is a plus.

• Mandarin language proficiency is an advantage.

• Adaptable, proactive, and thrives in a fast-paced environment.

• Positive, client-focused mindset with a genuine passion for learning.

• Demonstrated ability to

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