Delivery Manager
6 days ago
Role Overview We are seeking a Senior Project Manager with strong ServiceNow experience, who will also perform Business Analyst responsibilities. This dual role involves overseeing project delivery, managing a development squad, gathering business requirements, and ensuring compliance with government frameworks. Scope of Work 1. Project Management Track project timelines, resources, risks, and change requests. Oversee automated testing frameworks and CI/CD pipelines. Ensure adherence to client guidelines. Manage client‑provided environments, deployments, and data migration. Deliver first initiative within 6 months; subsequent releases every 4‑6 months. Manage sprints, releases, and risks using SGTS tools (e.g., Gitlab, JIRA). Develop and maintain a product roadmap aligned with business objectives. 2. Business Analysis Conduct workshops to gather business requirements and processes. Maintain and prioritize product backlog. Define and validate user stories and acceptance criteria. Perform gap analysis between current and future state processes. Support UAT, including test case preparation and acceptance validation. Ensure solutions deliver business value and measurable KPIs. 3. Stakeholder Management & Support Conduct discovery sessions and requirement workshops. Communicate progress and risks to stakeholders. Provide end‑user training and onboarding materials. Ensure smooth adoption of ServiceNow solutions. Support change management and adoption planning. 4. Documentation & Knowledge Management Develop and maintain SOPs, user manuals, and process documentation. Maintain system architecture and integration specifications. Maintain a knowledge base for recurring issues and resolutions. 5. System Maintenance & Support Establish and enforce response‑time SLAs for support categories. Maintain dedicated capacity within the team rotation to balance maintenance and new development. Prioritize maintenance items, bug fixes, performance improvements, and enhancements in the product backlog during grooming sessions. Conduct regular health checks (including batch job monitoring) and provide performance analysis during sprint reviews and retrospectives. Establish and track KPIs (system health, application performance, availability), with automated alerting thresholds. Integrate maintenance & monitoring activities into sprint cycles, allocating story points and expedited processes for critical fixes. Job Requirements Experience: 7‑8 years delivering application development projects with at least 4 years experience in ServiceNow in enterprise/government environments. Key skills: Agile project management, backlog management, release planning, governance & compliance, stakeholder engagement, documentation, business analysis, solution adoption. Technical knowledge: ServiceNow (HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub). Preferred certifications: ServiceNow Certified System Administrator (CSA); ServiceNow Certified Implementation Specialist (ITSM/HRSD); Certified Scrum Master. #J-18808-Ljbffr
-
Head of Talent Acquisition
3 weeks ago
Singapur, Singapore Delivery Hero Full timeOverview As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. Delivery Hero is one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the...
-
Head of Talent Acquisition
3 weeks ago
Singapur, Singapore Delivery Hero Full timeOverview As Delivery Hero's Head of Talent Acquisition for APAC, EU & Turkey, you will lead a team of talent acquisition partners focused on sales/commercial roles across 17 markets. You will develop the overall vision and standard ways of working, including candidate experience, assessment/selection processes, development of diversity, equity and inclusion...
-
Service Delivery Manager
3 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
-
Service Delivery Manager
1 week ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
-
Service Delivery Manager
6 days ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
-
Service Delivery Manager
2 weeks ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
-
Service Delivery Manager
3 weeks ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
-
Technical Delivery Manager
2 weeks ago
Singapur, Singapore Parkar Full timeTechnical Delivery Manager Join to apply for the Technical Delivery Manager role at Parkar . About Us At Parkar, we are redefining cloud transformation with the power of Microsoft Azure and AWS platforms. With over a decade of experience and more than 100 enterprise engagements, we specialize in empowering businesses to innovate and scale. As a Microsoft...
-
Technical Delivery Manager
6 days ago
Singapur, Singapore CLPS Global Full timeGet AI-powered advice on this job and more exclusive features. The Technical Delivery Manager will be responsible for overseeing end-to-end technical delivery across multiple enterprise applications, ensuring alignment with project timelines, budgets, and quality standards. This role involves coordinating with over 15 cross‑functional teams to manage...
-
Technical Delivery Manager
6 days ago
Singapur, Singapore Epergne Solutions Full timeTechnical Delivery Manager Apply for the Technical Delivery Manager role at Epergne Solutions . Responsibilities Plan technical deliverables (including system enhancements and upgrades) to meet project requirements within schedule and quality. Plan & collaborate across different application teams to manage technical dependencies of the solution. Plan,...
