Service Delivery Manager
3 weeks ago
About the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors. Responsibilities Program Management: Manage complex IT programs and projects to ensure timely delivery within scope and budget. Coordinate with cross-functional teams to meet program milestones. Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals. Service Delivery Management: Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs). Monitor service performance and implement improvement measures as necessary. Act as the primary point of contact for escalations and issues, ensuring prompt resolution. Client Relationship Management: Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations. Provide regular service updates and gather feedback through frequent client communication. Identify opportunities to enhance customer satisfaction and retention. Stakeholder and Vendor Management: Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery. Liaise with government officials to ensure adherence to policies and regulations. Ensure compliance with contractual obligations and government standards. Performance Management and Reporting: Regularly review and report on service performance metrics. Implement continuous improvement initiatives to enhance service quality. Prepare and present performance reports to senior management and clients. Risk and Issue Management: Proactively identify potential risks and develop mitigation strategies. Manage any issues that arise during service delivery to minimize service disruption. Qualifications & Experience Bachelor's degree in IT, Business Administration, or a related field. Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment. Excellent communication, negotiation, and stakeholder management skills. Familiarity with government procurement processes and regulations is a plus. Desired Skills Strong leadership and team management capabilities. Ability to work under pressure and manage multiple priorities. Excellent problem-solving skills with a proactive and customer-focused mindset. Certification in ITIL, PMP, or equivalent is an advantage. Life at Dbiz Competitive salary and attractive benefits Dynamic and innovative work environment Opportunities for personal growth and development Engaging and collaborative company culture #J-18808-Ljbffr
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Service Delivery Manager
1 week ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
4 days ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Genesis Networks Pte Ltd Full timeA Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore GENESIS NETWORKS PTE LTD Full timeJob Description A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TechStudio Solutions Pte Ltd Full timeAbout the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
3 days ago
Singapur, Singapore Black Box Full timeJob Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
