Service Delivery Manager
5 days ago
Job Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role oversees service performance, manages customer relationships, and drives operational excellence across mobile broadband provisioning, activation, and support. The SDM ensures that service levels are consistently met and that customer satisfaction remains high. Key Responsibilities: Service Management & Delivery Manage end-to-end delivery of mobile broadband services including LTE/5G provisioning, SIM activation, and data plan deployment. Monitor network performance and service quality metrics to ensure compliance with SLAs and KPIs. Coordinate with network engineering and IT teams to resolve service issues and optimize delivery processes. Customer Relationship Management Act as the primary point of contact for mobile broadband service delivery for key accounts and partners. Conduct regular service reviews and performance reporting with clients. Handle escalations and ensure timely resolution of service-related issues, outages, or degradation. Process Improvement & Optimization Identify and implement improvements in mobile broadband provisioning, activation, and support workflows. Collaborate with product, engineering, and customer support teams to enhance service reliability and speed. Lead initiatives to reduce activation time, improve first-time-right metrics, and enhance customer onboarding experience. Team Leadership & Coordination Coordinate with internal teams including provisioning, technical support, and field operations to ensure smooth service delivery. Provide guidance and support to junior service delivery staff and project teams. Ensure adequate resource planning for mobile broadband rollouts and upgrades. Reporting & Documentation Prepare and present service performance dashboards and reports to internal stakeholders and clients. Maintain accurate documentation of service delivery processes, customer interactions, and improvement initiatives. Qualifications: Bachelor’s degree in Telecommunications, IT, Engineering, or related field. Minimum 5 years of experience in service delivery or operations within mobile broadband or wireless services. Strong understanding of mobile broadband technologies (e.g., LTE, 5G, SIM provisioning, data plans). Familiarity with service management frameworks such as ITIL. Excellent communication, stakeholder management, and problem-solving skills. Preferred Skills: ITIL certification or equivalent. Experience with OSS/BSS systems, CRM platforms, and service management tools. Knowledge of mobile network infrastructure and customer support systems. Ability to manage multiple priorities in a fast-paced telecom environment. #J-18808-Ljbffr
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Service Delivery Manager
3 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
1 day ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
1 week ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Genesis Networks Pte Ltd Full timeA Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore GENESIS NETWORKS PTE LTD Full timeJob Description A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues,...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TechStudio Solutions Pte Ltd Full timeAbout the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
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Service Delivery Manager
4 weeks ago
Singapur, Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join...
