Service Delivery Manager
3 weeks ago
Job Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational processes, leading service improvement initiatives, and acting as the main point of escalation to maintain high levels of client satisfaction and retention. Responsibilities Serve as the primary point of contact for clients regarding service issues, conduct regular service review meetings, aligning client’s expectations and manage client satisfaction. Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identify and lead service improvement initiatives (CSI). Managing and ensuring the operational processes of the service desk and operational teams, manage the service budget and resources, ensure compliance with ITIL or other relevant frameworks. Take ownership and oversee the escalation and resolution of critical or major incidents and complex problems to drive swift resolutions and post-incident review. Proactively identify gaps and inefficiencies in current service delivery processes and lead initiatives to implement improvements, often leveraging frameworks like ITIL . Conduct regular service review meetings with clients and internal stakeholders, presenting performance reports, discussing service improvements, and providing clear, timely updates during major incidents. Work with development and technical teams to ensure new services or changes are designed and transitioned into operation smoothly, without negatively impacting the existing service environment. Oversee and manage the performance of third-party vendors and suppliers who contribute to the delivery of the service, ensuring they meet their obligations. Requirements Experience: 3 to 5 years in IT service management (IT Infrastructure, cloud services), proven track record in a client-facing service delivery role. Skills: Strong understanding of IT service management principles (ITIL certification is often required), excellent leadership and people management skills, strong analytical and problem-solving abilities, exceptional communication, and presentation skills. Education: Bachelor's degree in a relevant Information Technology field. Desired Qualifications (Nice to Have): ITIL certification (Foundation or higher), experience with specific CRM or service management platforms (e.g., ServiceNow), project management experience. #J-18808-Ljbffr
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Service Delivery Manager
1 week ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
5 days ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Genesis Networks Pte Ltd Full timeA Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore GENESIS NETWORKS PTE LTD Full timeJob Description A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues,...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore TechStudio Solutions Pte Ltd Full timeAbout the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
3 days ago
Singapur, Singapore Black Box Full timeJob Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...
