Service Delivery Manager
2 days ago
Job Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational processes, leading service improvement initiatives, and acting as the main point of escalation to maintain high levels of client satisfaction and retention. Responsibilities Serve as the primary point of contact for clients regarding service issues, conduct regular service review meetings, aligning client’s expectations and manage client satisfaction. Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identify and lead service improvement initiatives (CSI). Managing and ensuring the operational processes of the service desk and operational teams, manage the service budget and resources, ensure compliance with ITIL or other relevant frameworks. Take ownership and oversee the escalation and resolution of critical or major incidents and complex problems to drive swift resolutions and post-incident review. Proactively identify gaps and inefficiencies in current service delivery processes and lead initiatives to implement improvements, often leveraging frameworks like ITIL . Conduct regular service review meetings with clients and internal stakeholders, presenting performance reports, discussing service improvements, and providing clear, timely updates during major incidents. Work with development and technical teams to ensure new services or changes are designed and transitioned into operation smoothly, without negatively impacting the existing service environment. Oversee and manage the performance of third-party vendors and suppliers who contribute to the delivery of the service, ensuring they meet their obligations. Requirements Experience: 3 to 5 years in IT service management (IT Infrastructure, cloud services), proven track record in a client-facing service delivery role. Skills: Strong understanding of IT service management principles (ITIL certification is often required), excellent leadership and people management skills, strong analytical and problem-solving abilities, exceptional communication, and presentation skills. Education: Bachelor's degree in a relevant Information Technology field. Desired Qualifications (Nice to Have): ITIL certification (Foundation or higher), experience with specific CRM or service management platforms (e.g., ServiceNow), project management experience. #J-18808-Ljbffr
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Service Delivery Manager
2 days ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore DATA CONNECT TECHNOLOGIES PTE. LTD. Full timeKey Responsibilities Service Delivery & Operations Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs. Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts. Oversee incident, problem, and change management processes based...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore AsiaPac Distribution Pte Ltd Full timeGet AI-powered advice on this job and more exclusive features. Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore AsiaPac Technology Pte Ltd (a Keppel Ltd company) Full timeResponsibilities Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context Point of Contact for quality of service and...
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Service Delivery Manager
2 days ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
2 days ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Black Box Full timeOverview Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore CTC GLOBAL PTE. LTD. Full timeJob Summary The Service Delivery Manager plays a key role in ensuring uninterrupted operations for the assigned hospital project. You will be responsible for overseeing daily operational activities, monitoring SLA performance, and leading the Service Delivery Engineers team. Your leadership directly contributes to enhancing the end-user experience by...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Toku Full timeResponsibilities Collaborate with commercial, project, and product teams to understand client business operations, infrastructure design, and environmental setup. Develop and propose tailored action plans to meet and exceed client-specific service level requirements. Ticket Management and Service Level Monitoring Monitor, manage, and resolve tickets and...
