
Service Delivery Manager
2 days ago
The Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s strategic objectives through effective service management practices. Key Responsibilities Service Delivery Management: Oversee the daily delivery of IT or business services to ensure compliance with agreed service levels and quality standards. Incident and Problem Management: Coordinate the resolution of service incidents and problems, ensuring timely communication with stakeholders and minimal disruption to business operations. Service Improvement: Identify opportunities for process and service improvements, implement best practices, and drive initiatives to enhance customer satisfaction. Vendor and Contract Management: Liaise with external service providers to monitor performance, manage contracts, and ensure service obligations are met. Reporting and Analysis: Prepare regular reports on service performance, trends, and key metrics. Analyse data to identify patterns and recommend corrective actions. Stakeholder Engagement: Act as the primary point of contact for service-related queries and issues. Facilitate communication between technical teams, business users, and management. Compliance and Governance: Ensure all service management activities comply with organisational policies, regulatory requirements, and industry standards (e.g., ITIL, ISO 20000). Change Management: Support the planning and implementation of service changes, ensuring risks are assessed and managed appropriately. Qualifications and Skills Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). Professional certifications such as ITIL Foundation, COBIT, or similar are highly desirable. Proven experience in service management, IT operations, or customer support roles. Strong analytical and problem-solving skills, with the ability to interpret service data and metrics. Excellent communication and interpersonal skills, with a customer-focused mindset. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail, organisational skills, and the ability to manage multiple priorities. Key Competencies Service orientation Process improvement Stakeholder management Analytical thinking Adaptability and resilience Teamwork and collaboration #J-18808-Ljbffr
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Service Delivery Manager
2 days ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore DATA CONNECT TECHNOLOGIES PTE. LTD. Full timeKey Responsibilities Service Delivery & Operations Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs. Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts. Oversee incident, problem, and change management processes based...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore AsiaPac Distribution Pte Ltd Full timeGet AI-powered advice on this job and more exclusive features. Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore AsiaPac Technology Pte Ltd (a Keppel Ltd company) Full timeResponsibilities Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context Point of Contact for quality of service and...
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Service Delivery Manager
2 days ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Black Box Full timeOverview Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement...
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Service Delivery Manager
2 days ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore CTC GLOBAL PTE. LTD. Full timeJob Summary The Service Delivery Manager plays a key role in ensuring uninterrupted operations for the assigned hospital project. You will be responsible for overseeing daily operational activities, monitoring SLA performance, and leading the Service Delivery Engineers team. Your leadership directly contributes to enhancing the end-user experience by...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Toku Full timeResponsibilities Collaborate with commercial, project, and product teams to understand client business operations, infrastructure design, and environmental setup. Develop and propose tailored action plans to meet and exceed client-specific service level requirements. Ticket Management and Service Level Monitoring Monitor, manage, and resolve tickets and...