Service Delivery Manager
3 weeks ago
The Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s strategic objectives through effective service management practices. Key Responsibilities Service Delivery Management: Oversee the daily delivery of IT or business services to ensure compliance with agreed service levels and quality standards. Incident and Problem Management: Coordinate the resolution of service incidents and problems, ensuring timely communication with stakeholders and minimal disruption to business operations. Service Improvement: Identify opportunities for process and service improvements, implement best practices, and drive initiatives to enhance customer satisfaction. Vendor and Contract Management: Liaise with external service providers to monitor performance, manage contracts, and ensure service obligations are met. Reporting and Analysis: Prepare regular reports on service performance, trends, and key metrics. Analyse data to identify patterns and recommend corrective actions. Stakeholder Engagement: Act as the primary point of contact for service-related queries and issues. Facilitate communication between technical teams, business users, and management. Compliance and Governance: Ensure all service management activities comply with organisational policies, regulatory requirements, and industry standards (e.g., ITIL, ISO 20000). Change Management: Support the planning and implementation of service changes, ensuring risks are assessed and managed appropriately. Qualifications and Skills Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). Professional certifications such as ITIL Foundation, COBIT, or similar are highly desirable. Proven experience in service management, IT operations, or customer support roles. Strong analytical and problem-solving skills, with the ability to interpret service data and metrics. Excellent communication and interpersonal skills, with a customer-focused mindset. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail, organisational skills, and the ability to manage multiple priorities. Key Competencies Service orientation Process improvement Stakeholder management Analytical thinking Adaptability and resilience Teamwork and collaboration #J-18808-Ljbffr
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Service Delivery Manager
1 week ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
4 days ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Genesis Networks Pte Ltd Full timeA Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore GENESIS NETWORKS PTE LTD Full timeJob Description A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues,...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore TechStudio Solutions Pte Ltd Full timeAbout the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What...
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Service Delivery Manager
3 days ago
Singapur, Singapore Black Box Full timeJob Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
