Service Delivery Manager
1 day ago
We are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The ideal candidate will have strong experience in service delivery, excellent communication skills in Mandarin and English , and the ability to manage escalations, ticket evaluation, and coordination with enhancement teams. Key Responsibilities Manage and oversee the system and solution maintenance project , ensuring timely and high-quality service delivery. Provide technical solutioning support within Java and .NET environments . Ensure 24/7 maintenance operations are properly managed (no need for personal 24/7 standby). Evaluate, prioritize, and manage L2 and L3 support tickets , ensuring proper resolution or escalation. Monitor and enforce SLA adherence, compliance standards, and deliverables . Act as a liaison between support teams, enhancement teams, and business stakeholders for escalations and resolutions. Maintain clear documentation, reporting, and governance for all service delivery activities. Support agile delivery practices; Scrum Master experience is an advantage. Drive continuous improvement initiatives in service delivery, ensuring operational efficiency and customer satisfaction. Required Skills & Qualifications Bachelors degree in IT, Computer Science, or related field. 5+ years experience in service delivery, system maintenance, or IT operations . Strong knowledge and hands-on understanding of Java and .NET tech stack . Proven ability to support L2 and L3 operations and manage ticket lifecycle. Strong understanding of SLA management, compliance, and service governance . Excellent communication and interpersonal skills; bilingual in Mandarin and English is required. Strong problem-solving and escalation management skills. Experience in project-based system/solution maintenance delivery. Scrum Master certification or agile delivery knowledge is a plus. #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
Singapur, Singapore DATA CONNECT TECHNOLOGIES PTE. LTD. Full timeKey Responsibilities Service Delivery & Operations Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs. Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts. Oversee incident, problem, and change management processes based...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore AsiaPac Distribution Pte Ltd Full timeGet AI-powered advice on this job and more exclusive features. Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore AsiaPac Technology Pte Ltd (a Keppel Ltd company) Full timeResponsibilities Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context Point of Contact for quality of service and...
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Service Delivery Manager
1 day ago
Singapur, Singapore DBiz AI Solutions Full timeAbout the Company Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
1 day ago
Singapur, Singapore XCELLINK PTE. LTD. Full timeThe Service Delivery Manager plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organisation. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organisation’s...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Black Box Full timeOverview Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement...
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Service Delivery Manager
1 day ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore CTC GLOBAL PTE. LTD. Full timeJob Summary The Service Delivery Manager plays a key role in ensuring uninterrupted operations for the assigned hospital project. You will be responsible for overseeing daily operational activities, monitoring SLA performance, and leading the Service Delivery Engineers team. Your leadership directly contributes to enhancing the end-user experience by...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Toku Full timeResponsibilities Collaborate with commercial, project, and product teams to understand client business operations, infrastructure design, and environmental setup. Develop and propose tailored action plans to meet and exceed client-specific service level requirements. Ticket Management and Service Level Monitoring Monitor, manage, and resolve tickets and...
