Service Delivery Manager
2 weeks ago
The client is a well‑known MNC from Japan. Its fifth research centre aims to speed up the time‑to‑market of new technologies that help contribute to the resolution of a broad range of business and social concerns. Job Responsibilities Tracking and reporting service metrics to internal and external stakeholders Ensure that services deliveredmeet the service levels agreed upon. Manage and refine the service delivery processes for clients. Continuous Service Improvement to achieve service excellence. Point of contact for customers as well as internal stakeholders for all operation issues related to our service delivery. Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post‑incident review Translate customer requirements into working instructions for the delivery teams. Developing a deep understanding of projects to gain insights into the scope of service delivery Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Build and maintain customer relationships. Identify sales opportunities within installed bases and work with business managers to translate them into upsells. Job Requirements Degree in Computer Science or computer‑related field Minimum 5 years of service delivery management experience Technical and Security Knowledge (e.g., TCP/IP) is a must. Minimum 3 years experience in managing technical professionals e.g., server engineers and network engineers. Ability to create reports, make recommendations, and present findings to customers. Certification in Certified Information System Auditor (CISA), and Project Management Professional (PMP) would be an advantage. Good command of English Good communication, presentation, and writing skills. Pre‑sales experience would be preferred. About Us Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016. #J-18808-Ljbffr
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Service Delivery Manager
4 weeks ago
Singapur, Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
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Service Delivery Manager
4 days ago
Singapur, Singapore User Full timeWe are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack . The...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full timeWe’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore NEWTONE CONSULTING PTE. LTD. Full timeWe're looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.Key Responsibilities: Act as...
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Service Delivery Manager
4 weeks ago
Singapur, Singapore TECH MAHINDRA LIMITED (Singapore Branch) Full timeResponsibilities Overall accountability for all aspects of Service Delivery. Owns strategic relationship between the Business and TechM management. Ownership of service delivery including service transition , transformation, migration and all operations activities. Provides the strategic inputs to the System Integration and Managed Services teams on...
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Service Delivery Manager
5 days ago
Singapur, Singapore U3 Infotech Pte Ltd Full timeWe are seeking an experienced Service Delivery Manager (SDM) to lead our Network Managed Services operations. The SDM will oversee a team of approximately 10 engineers, ensuring high-quality service delivery, operational excellence, and continuous improvement across our managed network environments. This role requires strong leadership, customer management,...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore Digital Biz Solutions Full timeAbout the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.Role Summary: We are looking for a highly skilled and experienced Senior Program Manager to join our...
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Service Delivery Manager
3 weeks ago
Singapur, Singapore Black Box Full timeJob Summary Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high‑performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous...
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Service Delivery Manager
2 weeks ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
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Service Delivery Manager
4 days ago
Singapur, Singapore KDDI ASIA PACIFIC PTE. LTD. Full timeJob Summary The Service Delivery Manager (SDM) is the dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently. Their primary function is to own the client relationship, guarantee service quality and performance by monitoring Service Level Agreements (SLAs), managing operational...
