Front Office Manager
3 weeks ago
Company description:
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).
Job description:
ResponsibilitiesThe Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.
- Responsible for the effective, efficient, and profitable functioning of the Front Office department.
- Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
- Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
- Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
- Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
- Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
- Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
- Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
- Collaborate with Human Resources for manpower-related matters.
- Make plans for succession planning to ensure the development of future department heads.
- Perform other job duties and projects as directed.
- Diploma in any field
- At least 5 years of relevant experience in a similar capacity
- Team player with positive attitude, enthusiasm and initiative
- Knowledge in Opera System will be advantageous
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