Front Office Manager

8 hours ago

Singapore MERCURE SINGAPORE BUGIS Full time

**Responsibilities**:

- Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising.
- Delivering exceptional customer service by proactively handling inquiries, swiftly resolving complaints, and promptly addressing guest requests.
- Maintaining a strong presence in the lobby sets a high standard for team members in delivering exceptional guest service.
- Monitoring and improving TripAdvisor ranking.
- Managing leave plans and rigorously monitoring and controlling departmental performance.
- Coordinating with the Housekeeping department to ensure strict adherence to cleaning schedules and procedures.
- Prepare annual budget.
- Controlling and reviewing expenses through detailed reviews.
- Conducting annual appraisals with all team members and identifying individual training needs per hotel guidelines.
- Working closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell.
- Coordinating with the various departments to deliver a quality stay experience for guests.
- Ensure compliance with company policies, security requirements, and legal regulations.
- Ensure the new join team members have all relevant information upon commencing employment and receive relevant training.
- Training and motivating the team to achieve service excellence.
- Training and developing the Front Office staff.

**REQUIREMENTS**
- Diploma/Degree in any discipline.
- Min 2 years of similar experience or 5 years as Assistant Front Office Manager in the hospitality industry.
- Knowledge of Opera-cloud system.
- Strong leadership, organisational and decision-making skills.
- A positive and people-oriented person
- Able to multi-task and detail-oriented communication
- Good interpersonal and communication skills

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