Front Office Manager

3 days ago


Singapore Far East Hospitality Management (S) Pte Ltd Full time

Front Office Manager (Village Hotel Katong) – Far East Hospitality Management (S) Pte Ltd

Requisition ID: 16569

Responsibilities
  • The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.
  • Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  • Prepare the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  • Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
  • Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
  • Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
  • Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
  • Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
  • Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
  • Collaborate with Human Resources for manpower-related matters.
  • Make plans for succession planning to ensure the development of future department heads.
  • Perform other job duties and projects as directed.
Qualifications
  • Diploma in any field
  • At least 5 years of relevant experience in a similar capacity
  • Team player with positive attitude, enthusiasm and initiative
  • Knowledge in Opera System will be advantageous
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality
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