Front Office Manager
3 weeks ago
Primary Responsibilities:
- Develop, review and update of policies and procedures for Front Office and Butler operations
- Conduct and support on-going Training programs for Front Office and Butler personnel especially on-the-job training
- Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
- Plan and prepare the work schedule for Reception to ensure that all sections within the Butler team are adequately staffed daily according to the roster
- Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls
Requirements:
- Minimum Diploma or Degree in Hospitality or Tourism Management
- Minimum 6 years' experience in similar capacity in a 5-star property
- Knowledge of Opera Cloud and proficiency in process management tools.
- Possess good organizational and leadership skills, with an eye for detail and process improvement.
- Team player who is self-motivated and able to perform under pressure
- Excellent communication, leadership, problem-solving and interpersonal skills
- Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holidays
Front Office
Leadership
Microsoft Office
Microsoft Excel
Process Improvement
Interpersonal Skills
Property
PowerPoint
Process Management
Pressure
Opera
Tourism Management
Budgeting
Team Player
Hospitality
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