Front Office Manager
1 week ago
**Summary**
Responsible for the day-to-day operations of Front Office, Executive Lounge and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department.
**Responsibilities**:
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Responsible for the leadership and achievement of performance targets of Front Office.
- Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Accor.
- Recommend and execute improvements in hotel policies and Front Office operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
- Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required.
- Serve as a role model to demonstrate appropriate behaviours
- Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensure that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
- Manage department controllable expenses to achieve or exceed budgeted goals.
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Assist in safety and emergency training for all employees.
- Perform other duties as directed by the General Manager.
**Qualifications**
- Sound knowledge in Hotel PMS (Opera)
- Excellent communication and interpersonal skills with colleagues and guests
- Excellent customer service skills and enjoy creating delightful moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset
- To be fully conversant with:
- Hotel fire procedures
- Hotel security procedures
- Hotel Health & Safety policy and procedures
**Education and Experience**
- Diploma or Degree in Business Administration or Hotel Management.
- At least two (2) years of experience in a **similar capacity **within the luxury hospitality setting.
-
Front Office Manager
7 days ago
Singapore THE CLAN HOTEL Full time**Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
-
Front Office Manager
3 weeks ago
Singapore Nanyang Technological University Singapore Full timeJoin to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore 2 days ago Be among the first 25 applicants Join to apply for the Front Office Manager (Nanyang Executive Centre) role at Nanyang Technological University Singapore The NTU Office of Commercial and Auxiliary Services (OCAS) is...
-
Front Office Manager
3 days ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeTo ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...
-
Front Office Manager
3 weeks ago
Singapore Nanyang Technological University Full timeFront Office Manager (Nanyang Executive Centre) page is loaded## Front Office Manager (Nanyang Executive Centre)locations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of...
-
Singapore HOTEL GRAND CENTRAL LIMITED Full timeReporting to the Area General Manager, the role oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The incumbent shall ensure that hotel guests receive a high level of customer service. Job Descriptions Collaborate with the Area General Manager and staff to achieve maximum occupancy,...
-
Front Office Manager
4 weeks ago
Singapore Far East Hospitality Management (S) Pte Ltd Full timeFront Office Manager (Village Hotel Katong) – Far East Hospitality Management (S) Pte Ltd Requisition ID: 16569 Responsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the...
-
Singapore HOTEL GRAND CENTRAL LIMITED Full timeReporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services. Job Descrptions To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff...
-
Front Office Manager
3 weeks ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeRoles & ResponsibilitiesPrimary Responsibilities:Develop, review and update of policies and procedures for Front Office and Butler operations Conduct and support on-going Training programs for Front Office and Butler personnel especially on-the-job training Ensure that the established quality standard and high level of work performance are maintained,...
-
Front Office Manager
2 weeks ago
Singapore VILLAGE HOTEL CHANGI Full timeRoles & ResponsibilitiesResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the...
-
Front Office Manager
3 weeks ago
Singapore VILLAGE HOTEL CHANGI Full timeResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward planning,...
